Posted last month
Customer Service Representative
@ FloForm Countertops
Edmonton, Alberta
Overview
FloForm Countertops is hiring a full-time Customer Service Representative and Estimator for its Edmonton branch. The role prepares price estimates from blueprints and measurements, handles customer inquiries and orders, and promotes additional sales. The posting offers competitive wages, medical and dental benefits, paid sick days and RRSP matching.
Responsibilities:
- Prepare estimates from blueprints and measurements
- Process customer orders and invoices
- Answer customer inquiries and complaints
- Coordinate production and delivery schedules
- Handle warranty and service issues
Requirements summary:
- High school diploma, post-secondary an asset
- 2 years blueprint estimating and take-offs
- 2 years customer service, ideally in flooring or construction
- Microsoft Office and estimating software
- Strong math with fractions
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FloForm Countertops
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Countertops are our specialty. Serving Western Canada and NW USA since 1961.
Full company description
Established in 1961, we are one of the largest countertop fabricators in North America with 14 showrooms and 6 fabrication facilities across western Canada and the northwest USA. For more than 55 years, FloForm's skilled craftspeople have helped customers select, fabricate and install countertops both residentially and commercially. And though we’ve grown substantially since our humble beginnings, we remain committed to our tradition of quality craftsmanship and superior customer service in all our markets. From the planning stages to the final touches, everything we do is designed to deliver the product you deserve, on time and on budget. We offer countertops in a variety of materials and brands: Quartz from Cambria and Hanstone. Porcelain from Infinity Surfaces. Laminate from Formica, WilsonArt, Pionite, Nevamar and Arborite. Solid Surface from Corian Design. Wood Butcher Block from Caribou. About Us: https://floform.com/about-us/ Our locations: https://floform.com/locations/showrooms/ In-Home Consultations: https://floform.com/in-home-consultations/ Blog: https://floform.com/blog/ Facebook: https://www.facebook.com/floform/ Instagram: https://www.instagram.com/floform/ Pinterest: https://www.pinterest.ca/floform/
- LinkedIn followers
- 3,532
- People associated on LinkedIn
- 299
- Reported office locations
- 101 Hamelin St, Unit 1, Winnipeg, Manitoba R3T 3Z1, CA
- 22445 76th Ave S, Kent, WA 98032, US
- 10417 174 St NW, Edmonton, Alberta T5S 1H1, CA
- 1605 32nd Ave NE, Calgary, AB T2E 7A3, CA
- 10-710 Cynthia Street, Saskatoon, SK S7L 6A2, CA
- 490 Henderson Drive, Regina, SK S4N 5X2, CA
- 2195 Queen St, Abbotsford, British Columbia V2T 6J4, CA
- 201-620 Finlayson Street, Victoria, BC V8T 5C8, CA
- 4605 23 St, B, Vernon, British Columbia V1T 4K7, CA
- 3293 W Seltice Way, Post Falls, Idaho 83854, US
- 9615 SW Allen Blvd, Suite 101-103, Beaverton, OR 97005, US
- 3983 E Pine Ave, Suite 140, Meridian, ID 83642, US
- 8332 Huffine Ln, Bozeman, Montana 59718, US
- Business categories
- Lifestyle
- E-Commerce
- Real Estate
- Other recorded names
- FloForm Countertops
- FLOFORM Countertops
- Specialties
- Custom Countertops
- Custom Fabrication & Installation
- Quartz Countertops
- Granite Countertops
- Butcher Block
- Laminate Countertops
- Kitchen countertops
- and Bathroom Countertops
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in 1961, we are one of the largest countertop fabricators in North America with 14 showrooms and 6 fabrication facilities across western Canada and the northwest USA. For more than 55 years, FloForm's skilled craftspeople have helped customers select, fabricate and install countertops both residentially and commercially. And though we’ve grown substantially since our humble beginnings, we remain…
| Field | Value |
|---|---|
| Industry | Wholesale Building Materials |
| Company size | 501-1,000 employees |
| Headquarters | Winnipeg, Manitoba |
| Organization type | Privately Held |
| Year founded | 1961 |
| Specialties | Custom CountertopsCustom Fabrication & InstallationQuartz CountertopsGranite CountertopsButcher BlockLaminate CountertopsKitchen countertopsand Bathroom Countertops |
| Open jobs on Jobsy | 4 |
| View page |
Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
- High School Diploma with other relatable education
- Post Secondary Education considered an asset
- 2 years estimating blueprints, and completing measurements and take offs
- 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Works well with team members to resolve issues and move forward in a proactive manner
- Effective verbal communication skills
- Proficient mathematical skills with strong understanding of measurements and fractions
- Ability to solve problems as they arise
Duties and Responsibilities:
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Establishes proactive communication with customers to ensure understanding of product ordered
- Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
- Maintains and develops relationships with contractors, clients and sub-contractors
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Ensures that orders are put into production on time to meet pickup and delivery schedules
- May handle warranty and service issues as they arise
- Other duties as assigned
FLOFORM is proud to offer the successful candidate:
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
- RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
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