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Posted 68 months ago

Customer Service Representative

@ Thos. R. Birnie & Sons

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Hamilton, Ontario

$21–$25/hrFull-time2+ years experience
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SIGNALS

Overview

Thos. R. Birnie & Sons, a family-owned plumbing and drains company, is hiring a full-time Customer Service Representative to answer calls, book service appointments and follow up with customers. The role is office-based on scheduled shifts, paying $21 to $25 per hour, with health and dental benefits and an RRSP match.

Pay:

$21–$25 an hour

Responsibilities:

  • Answer incoming calls in a friendly, professional manner
  • Convert calls into scheduled service appointments
  • Make follow-up and membership calls
  • Coordinate and prioritize service schedules
  • Keep the customer database accurate

Requirements summary:

  • Minimum two years of customer service experience
  • Preferably call center experience
  • Open availability for scheduling
  • Strong communicator and relationship builder
  • Detail-oriented and able to multitask

Tools & skills

customer database

Benefits mentioned

Health insuranceDentalRetirement plan
Source and dates

Source type not verified · careerplug

Employer posting date
2021-03-23
First seen by our source
2026-10-09
Source record updated
2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedRetirement plan, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Thos. R. Birnie & Sons

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Birnie.Pro We'll Make It Flow | Enhancing Lives For Over 100 Years

Full company description

Birnie Plumbing & Drains (formerly Thos. R. Birnie & Sons) is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

LinkedIn followers
101
People associated on LinkedIn
11
Reported office locations
  • 390 Lake Ave N, Hamilton, Ontario L8E 3A2, CA
Other recorded names
  • Thos. R. Birnie & Sons
  • Birnie Plumbing and Drains
Specialties
  • Original family owned and operated and We specialize in residential plumbing and drain services
Profile identifies a recruitment agency
No
View all jobs Website

Birnie Plumbing & Drains (formerly Thos. R. Birnie & Sons) is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

FieldValue
IndustryIndividual and Family Services
Company size11-50 employees
HeadquartersHamilton, Ontario
Organization typePrivately Held
Year founded1922
SpecialtiesOriginal family owned and operated and We specialize in residential plumbing and drain services
Open jobs on Jobsy6
LinkedInView page
Job description

The Opportunity:

Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.

Key tasks include:

  • Answer incoming calls with a friendly and professional attitude
  • Convert calls into scheduled service appointments
  • Make follow-up calls after recent service visits to verify customer satisfaction
  • Make outbound calls to membership customers to book annual appointments
  • Prioritize and coordinate service schedules
  • Keep customer database up-to-date with accurate information
  • Handle other admin tasks as needed

Job Type: Full Time

Pay: $21 - $25 per hour

Job Location: Our Customer Service Representatives work at our office for each scheduled shift.

What We Offer:

  • Supportive and friendly office team environment.
  • Competitive wages.
  • Health & dental benefits.
  • RRSP plan with company match.
  • Culture building events.
  • Training and resources to help you learn and grow

What We Are Looking For:

  • Minimum two years of customer service experience, preferably in a call center environment.
  • Open availability for scheduling.
  • A great communicator with the ability to connect and build positive relationships with customers and your team.
  • Detail-oriented with the ability to multitask.
  • Demonstrates a positive attitude and willingness to learn and grow.
  • Customer service focused.

Job Availability

We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply.

Artificial Intelligence (AI)

We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team.

About Us:

Trusted for over 100 Years!

Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro

Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs.

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