Customer Service Representative

Are you looking to advance your career in customer care? We are currently recruiting on behalf of our client, a leading international transportation, cross-docking, 3PL, and logistics supply chain provider, for a dedicated Customer Service and Operations Support professional. Located in Mississauga, ON, this temporary-to-permanent role is an excellent opportunity to join an open-concept facility that champions an open-door philosophy and values long-term employee relationships. As a crucial part of the customer care division, you will support operations in a dynamic, fast-paced environment where creative solutions are actively sought for clients. You will play a vital role in our client's customer care strategy, managing incoming inquiries, updating delivery statuses, and providing essential dispatch support. This role offers a unique chance to join a small, supportive team environment that prioritizes internal growth and team camaraderie. Please note that this customer care position requires unilingual English proficiency; all daily tasks, software interactions, and communications will be conducted in English.

Start Date: ASAP
Position: Customer Service & Operations Support Representative
Duration: Temp to Perm
Compensation: $26.44/hr
Location: Mississauga, 5 days Onsite

Advantages
• Immediate start in a temporary-to-permanent position with a competitive starting wage of $26.44 per hour.
• Consistent weekly pay schedule while completing the temporary portion of the assignment.
• Standard work schedule of 40 hours per week, Monday through Friday, 8:30 AM to 5:00 PM.
• Welcoming, small-team environment that frequently hosts team events and catered lunches.
• Tangible opportunities for professional growth, including the chance to shadow management and advance into leadership roles.
• Upon transitioning to permanent status, access to a comprehensive benefits package including paid vacation, federally regulated sick days, extended health and dental , health spending account, and an RRSP program.

Responsibilities
• Perform daily office tasks
• Enter required and accurate data into Truckmate.
• Monitor scheduled arrivals and departures for service failures and communicate with all involved parties.
• Provide exceptional customer care by courteously answering phone calls, obtaining accurate information, and transferring customers to appropriate staff.
• Support dispatch operations by tracing shipments, entering appointment times and freight bills, contacting drivers, and reviewing customs paperwork.
• Manage inbound shipment ETAs to maximize efficiency and proactively update customers on any delays in pickup or delivery due to weather or unforeseen circumstances.
• Coordinate team members and resources for the daily pick-up and delivery of freight.
• Handle the appointment desk by booking via portals and emails, and updating the system accordingly.
• Ensure all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately.
• Understand and comply with all policies and procedures.

Qualifications
• 3 to 5 years of proven customer service experience.
• Prior knowledge or experience utilizing Truckmate and Geotab software is nice to have.
• Industry experience within transportation, logistics, or 3PL is considered a strong asset.
• Comfortable working entirely on-site in a traditional, federally regulated transportation environment.
• A team-oriented mindset with a strong desire for long-term commitment and long-term career development.

Summary
If this Customer Service & Operations Support Representaitve role in Mississauga, Ontario is the job for you:

1. Apply
2. Send an email with a copy of your updated resume to [email protected] with the subject "CSR Logistics"

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.