Posted 3 months ago
Customer Service Representative
@ Harry Rosen Inc.
Vancouver, British Columbia
Overview
Harry Rosen Inc. is hiring a full-time Customer Service Representative at its Vancouver McArthurGlen store. The role covers cash desk work, sales transactions, the service desk and client loyalty records. Compensation is $18.50 per hour, with monthly and annual team bonuses and a benefits package.
Pay:
$18.50 an hour
Responsibilities:
- Provide service to clients and associates at the cash desk
- Handle cash, open and close registers, process sales
- Bag and tissue purchases, answer store phones
- Maintain client files and Club Harry loyalty membership
- Assist with inter-store transfers and e-commerce pickups
Requirements summary:
- 2 years of client-facing service experience preferred
- Strong service orientation and attention to detail
- Interest in retail technology
- Multitasking and calm management of customer lines
- Strong communication skills and teamwork
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-08-03
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Flexible hours, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Harry Rosen Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A proudly Canadian retailer of luxury menswear since 1954.
Full company description
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent. Please visit our career site to learn more.
- LinkedIn followers
- 20,978
- People associated on LinkedIn
- 840
- Reported office locations
- 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
- Business categories
- E-Commerce
- Retail
- Shopping
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Harry Rosen
- Specialties
- Quality high-end men’s wear
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Privately Held |
| Year founded | 1954 |
| Specialties | Quality high-end men’s wear |
| Open jobs on Jobsy | 87 |
| View page |
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Customer Service Representative
Full-Time Permanent
Vancouver - McArthurGlen
We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:
· Providing exceptional service to our Clients and our Associates at our Cash Desk
· Performing daily cash handling functions including opening/closing registers and processing all sales transactions
· Bagging and tissuing purchased product on behalf of customers
· Answering store phones
· Maintaining the Service desk
· Updating and maintaining client information files including membership in our Club Harry Loyalty program
· Assisting with Inter-store transfer processing and e-commerce requests and shipments
· Assisting clients who have purchased on-line but are picking up products in-store
Successful candidates will require:
· 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
· A strong service orientation – a demonstrated desire to wow our customers!
· Detail oriented
· Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
· The ability to work effectively as part of a team
· Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
· Strong communication skills
What are the perks of the job?
· Opportunities to additionally earn monthly and annual Team bonuses
· Best in industry discounts and special purchase opportunities
· A comprehensive flexible benefits package
· Pension and Group RRSP Programs that grow with you
· A modern, digitally advanced workplace
· A coach committed to supporting the achievement of your personal career goals
· A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
· An employer that values internal growth and promotion and is committed to succession planning for your future
*Compensation: $18.50/hr
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
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