First seen by our source: 25 days ago
Customer Service Representative
@ Arsenault
Ottawa, Ontario
Overview
Arsenault, an online e-commerce platform for merchants worldwide, is hiring a Customer Service Representative to support guest inquiries via live chat, email and other channels. The role includes technical support for the client, writing help center articles and FAQs, and coordinating cross-functionally to resolve critical issues. It is a permanent full-time position with a 5-day week in a fast-paced startup environment.
Responsibilities:
- Support guest inquiries via live chat, email and other channels
- Provide technical support to the client
- Generate help center articles and FAQs
- Identify customer trends and suggest process improvements
- Coordinate cross-functionally to resolve critical issues
Requirements summary:
- Experience in B2B customer service, SaaS or technology is a plus
- Experience with eCommerce platforms is a plus
- Multimedia, social media or content writing experience is a plus
- Works well in a fast-paced, evolving startup environment
- Sets priorities and meets timelines and metrics
- Collaborates with teams across offices in China
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Arsenault
| Field | Value |
|---|---|
| Open jobs on Jobsy | 21 |
Company description
Arsenault is an online e-Commerce platform designed for people worldwide who wish to start or continue their business ideas of all shapes and sizes. Merchants are empowered with powerful global leading tools to learn to create their online presence, sell, promote, and run their dream business online. With our global expansion based on rapid growth, Arsenault welcomes new talents to build North American business units.
Key Qualifications
- Experience in a SaaS or other technology-related field that does B2B customer service is a plus.
- Experience in eCommerce platforms is a plus.
- Experience in multi-media/ social media/ content writing/ in marketing agency setting.
- This is a startup, so you need to work in a fast-paced, constantly evolving environment.
- Demonstrated excellent performance in prior roles: Skilled at setting priorities and working to target timelines and metrics.
- Being a team player: have a global view of the activity and backlog, and collaborate and communicate with other offices in China.
- Flexibility to work 5 days a week with most holidays
Description
As a Customer Service Representative team member, you will:
- Support guest inquiries via live chat, email and other channels. This role is expected to provide technical support to our client.
- Generate help center articles, and FAQ.
- Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience.
- Coordinate and work cross-functionally to prevent and resolve critical issues.
Company Values:
- Striving: be a doer, recycle your pain and self-awareness into purpose and progression
- Result: be accountable, deliver outstanding results to embrace value and success
- Efficiency: be stronger, strengthen your competency through efficiency
- Team: be a collaborator, lead teams to thrive and achieve collective success
Working conditions
- This is a permanent full-time position.
Journal
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