First seen by our source: 2 hours ago
CUSTOMER SERVICE REPRESENTATIVE - FT
@ Cutter Aviation
Deer Valley, Saskatchewan
SIGNALS
Overview
Cutter Aviation is hiring a full-time Customer Service Representative in Phoenix, AZ, to be the face of the company at the facility. The role serves aircraft owners, operators and business partners, handling inquiries, billing, orders, and airfield escort and driving duties. The posting states a pay rate of $20 per hour and requires a pre-employment drug screen, driving record check and background check.
Responsibilities:
- Assist customers by phone and in person with products and services
- Process reservations, billing and payments
- Coordinate fuel and catering orders with line technicians
- Monitor aircraft arrival, refuelling and departure
- Escort and drive passengers and crew on the airfield
Requirements summary:
- 1-3 years of customer service experience
- Computer skills
- Radio communication and phonetic alphabet
- Strong interpersonal and communication skills
- Professional appearance and ability to multitask
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Office, Outdoors, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Background checks | drug and alcohol, criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cutter Aviation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Job description
Phoenix AZ
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Summary
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
Actively Uses The Following To Meet Customer Needs
$20/hr
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Apply
Summary
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
Actively Uses The Following To Meet Customer Needs
- Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
- Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
- Determine charges for services requested, collect payments, or arrange for billing.
- Acknowledge customer dissatisfaction and resolve complaints.
- Refer unresolved customer grievances to designated departments.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
- Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
- Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
- Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
- Other duties and responsibilities as assigned.
- 1-3 years of Customer Service Experience.
- Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
- Strong interpersonal and communication skills.
- Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
- Have professional appearance and mannerisms.
- Must be able to multitask.
- Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.
$20/hr
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