Posted 3 days ago
Customer Service Representative
@ Saskatchewan Crop Insurance Corporation
Yorkton, Saskatchewan
Overview
Saskatchewan Crop Insurance Corporation is hiring a temporary full-time Customer Service Representative for up to six months, with possible extension. The role answers customer inquiries across all SCIC programs, processes contracts and claims data, and supports the Crop Insurance sales season.
Responsibilities:
- Answer customer inquiries on all SCIC programs by phone, email, fax and in person
- Maintain, administer and process customer contracts
- Capture and validate customer financial and program data
- Resolve problems with Crop Insurance claims and AgriStability applications
- Complete clerical duties such as correspondence, filing and mail
Requirements summary:
- Excellent frontline customer service skills
- Accurate, timely and professional work with multiple files
- Ability to maintain customer confidentiality
- Support for the annual Crop Insurance sales season
- Mentor less experienced staff
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Saskatchewan Crop Insurance Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Description
This is a temporary position for up to 6 months, with possibility for extension.
What you'll do:
Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
Maintain, administer and process customers contracts ensuring efficiency and accuracy.
Data capture customers financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.
Mentor and assist less experienced staff in the CSO.
Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
To learn more about the qualifications, please visit:https://fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/10768/?utm_medium=jobshare&utm_source=External+Job+Share
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