Posted 11 days ago
Customer Service Representative (full-time hourly)
@ Leons Furniture Limited
Dartmouth, Nova Scotia
Overview
Leon's Furniture Limited is hiring a full-time Customer Service Associate to provide after-sale service, liaise with third-party repair organizations, and train other service associates. The work covers scheduling repairs and deliveries, following up on overdue parts and work orders, and entering exchanges and credit memos. The posting states full-time hourly pay, a comprehensive benefit package after three months, profit sharing and employee discounts.
Responsibilities:
- Assist customers by phone, in person or email with service requests
- Set and confirm repair technician appointments
- Follow up on overdue parts, work orders and repairs
- Train new and existing service associates
Requirements summary:
- Customer-focused with a positive attitude
- Clear written and oral communication
- Strong problem solving and organizational skills
- Ability to work collaboratively and stay composed under pressure
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Leons Furniture Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Leon’s Furniture is one of Canada’s largest home furnishing retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. Leon's is entirely Canadian owned and operated. And for more than 100 years, Leon's has been Canada’s choice for affordable, family-friendly furniture.
- LinkedIn followers
- 10,373
- People associated on LinkedIn
- 1,800
- Reported office locations
- 45 Gordon Mackay Road, Toronto, Ontario M9N 3X3, CA
- Business categories
- Home Services
- Home Decor
- Furniture
- Other recorded names
- Leon's
- Leon's Furniture
- Leons Furniture Limited
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Leon’s Furniture is one of Canada’s largest home furnishing retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. Leon's is entirely Canadian owned and operated. And for more than 100 years, Leon's has been Canada’s choice for affordable, family-friendly furniture.
| Field | Value |
|---|---|
| Industry | Furniture and Home Furnishings Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Year founded | 1909 |
| Open jobs on Jobsy | 237 |
| View page |
Leon’s is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.
About Us:
Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.
Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!
Responsibilities:
- Train new service associates and to provide ongoing training where required
- Assist customers by phone, in-person or by email with service requests
- Set and confirm repair tech appointments with customers
- Follow up with customers and vendors on overdue parts
- Complete inspections on all Exchanges or upon customer request
- Schedule deliveries of Exchanges & Credit Memos
- Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
- Enter Exchanges, Credit Memos, Sales and Reselections
- Follow up on overdue work orders, Credit Memos, repairs and parts
- Performing various other duties, as assigned
Requirements:
- Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
- Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
- Ability to communicate clearly, both written and orally
- Fun, friendly, confident personality
- Strong problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers
- And most importantly, a POSITIVE ATTITUDE!
We offer:
- Comprehensive Employee Benefit Package after 3 months
- Profit Sharing
- Employee Discounts & Partner Discount Programs
- The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
- Continuous, quality education and training on our products and sales techniques
Additional Information:
- We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section.
How to Apply:
If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you.
Please email your application, including your CV and a short statement on why you would be a great fit for LFL.
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