Posted 9 months ago
Customer service representative – Maintenance
@ Isidore landscapes Inc.
Richmond, British Columbia
Overview
Isidore Landscapes Inc. is hiring a full-time Customer Service Representative for its Landscape Maintenance Division in the Lower Mainland. The role manages client inquiries, prepares quotes, coordinates maintenance crews and performs hands-on landscape work when needed. It is an 8-hour on-site position with benefits after probation.
Responsibilities:
- Respond to client inquiries and concerns
- Prepare pricing estimates and service quotes
- Conduct site visits, surveys and inspections
- Coordinate with maintenance crews on project delivery
- Follow up with clients after service
Requirements summary:
- Minimum 2 years of customer service experience
- Landscape maintenance experience (3 years preferred)
- Basic horticultural knowledge (minimum 1 year)
- Valid BC driver's licence
- Ability to lift 40–60 lbs regularly
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-02-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Outdoors, Client sites, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 60 lb · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Isidore landscapes Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Creating breathtaking Commercial and Residential landscapes since 1994.
Full company description
Isidore Landscapes has been designing, installing, and maintaining commercial and residential landscaping projects in the Lower Mainland since 1994. We’ve built strong working relationships with construction companies, home builders, and landscape architects. Our technical expertise allows us to interpret, create, install, and maintain varied and complex landscape designs for all types of landscape projects.
- LinkedIn followers
- 222
- People associated on LinkedIn
- 30
- Reported office locations
- 21200 River Rd, Richmond, British Columbia V6V 1M3, CA
- Other recorded names
- Isidore landscapes Inc.
- Isidore Landscapes
- Specialties
- Landscape Construction
- Concrete
- Hardscape
- Softscape
- Certified Arborist
- Green Roofing
- Paving Stones
- Erosion Control
- Irrigation
- Horticulture
- Waterscapes
- Carpentry
- Landscape Lights
- and Design
- Profile identifies a recruitment agency
- No
Isidore Landscapes has been designing, installing, and maintaining commercial and residential landscaping projects in the Lower Mainland since 1994. We’ve built strong working relationships with construction companies, home builders, and landscape architects. Our technical expertise allows us to interpret, create, install, and maintain varied and complex landscape designs for all types of landscape projects.
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 51-200 employees |
| Headquarters | Richmond, British Columbia |
| Organization type | Privately Held |
| Year founded | 1994 |
| Specialties | Landscape ConstructionConcreteHardscapeSoftscapeCertified ArboristGreen RoofingPaving StonesErosion ControlIrrigationHorticulture |
| Open jobs on Jobsy | 7 |
| View page |
Isidore Landscapes Inc. has been designing, installing, and maintaining landscapes in the Lower Mainland
since 1994. We’ve built strong working relationships with construction companies, home builders, and
landscape architects. Our technical expertise allows us to interpret, create, install, and maintain varied and
complex landscape designs for all types of landscape projects.
Due to rapid growth, we are currently seeking a Customer Service Representative to join our team and
support our Landscape Maintenance Division.
We offer opportunities for training and advancement, and encourage our team members to develop their skills
and grow within the company.
About the Role:
As a Customer Service Representative in our Maintenance Division, you’ll be the main point of contact for
clients—managing inquiries, providing quotes, coordinating with crews, and ensuring high-quality service
delivery. Your role will be key in maintaining strong client relationships and supporting smooth daily operations.
Key Responsibilities:
Provide professional and helpful customer service by responding to inquiries, addressing concerns, and guiding clients through our landscaping services.
• Prepare clear and accurate pricing estimates and service quotes for landscaping and maintenance projects.
• Conduct site visits, surveys, and inspections as needed.
• Meet with clients to understand their needs, explain available services, and ensure expectations are clearly communicated.
• Coordinate with the maintenance and operations teams to ensure timely and successful project delivery.
• Act as the main point of contact between clients and maintenance crews, ensuring all project details and client preferences are clearly shared.
• Follow up with the client’s post-service to ensure satisfaction and explore future service opportunities.
• Provide accurate, honest feedback to management and team leads.
• Ensure compliance with company policies and local safety standards.
• Support and supervise maintenance crews, ensuring quality standards are met.
• Must be articulate.
• Perform hands-on landscape maintenance duties when needed, including mulching, shrub pruning, weed control, and lawn care.
Qualifications & Requirements:
• Minimum 2 years of customer service experience (required)
• Basic horticultural knowledge and or proficiency (minimum 1 year )
• Landscape maintenance experience (3 years preferred)
• Proficient with Microsoft Office tools
• Strong communication and problem-solving skills
• Physically capable of lifting 40–60 lbs regularly
• Reliable, with a strong work ethic and attention to detail
• Able to work independently and travel to job sites as needed
• Valid BC Driver’s License
• Working knowledge and operations of machinery.
• Understanding and experience in work safe standards
Schedule:
- Full-time, Permanent
- 8-hour shift
- On-site work (no remote work)
Benefits:
- Extended health and dental benefits (including Life Insurance and Long Term Disability) following a 3-
month probation period - DPSP following 1 year of employment (Citizens and PR)
- 4% vacation pay
Expected Start Date: ASAP
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Isidore Landscapes is an equal opportunity employer.
To learn more about us, please visit: https://isidorelandscapes.com
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