Posted 5 days ago
Customer Service Specialist
@ Techo-Bloc
Saint-Hubert, Quebec
Overview
Techo-Bloc is hiring a bilingual Customer Service Specialist in Saint-Hubert, QC, for a full-time weekday role. The specialist processes dealer orders across Canada and the U.S., follows up on open orders and resolves delivery issues. The posting states a salary of $62,500 to $72,500 based on experience, plus performance bonuses, and a Monday-to-Friday schedule of 9AM-6PM or 10AM-7PM.
Responsibilities:
- Processing and managing customer orders by phone, email and online systems
- Answering product availability questions and proposing alternatives
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow
Requirements summary:
- Bilingual French and English
- 1 to 3 years in customer service, logistics or similar role, or post-secondary education or 3+ years in landscaping or manufacturing
- Experience with ERP systems such as Microsoft Dynamics 365 or SAP
- Proficiency with Microsoft Excel and Word
- Experience managing customer conflict with positive outcomes
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Education | College diploma (preferred) |
| Perks mentioned | Retirement plan, Performance bonus, Employee discount, Wellness, Transit support, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Techo-Bloc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Redefining Landscape products since 1989. | Nous redéfinissons les produits d'aménagement paysager depuis 1989.
Full company description
Techo-Bloc was founded more than thirty years ago with a mission of changing the world of landscape design. Today, we manufacture the most modern, eye-catching, and unique paving stone products in the hardscapes marketplace and are building a community of landscape professionals who share our commitment to challenging the status quo and pushing the boundaries of outdoor design. Over the years, our growing success has allowed our distribution network to expand to over 700 stores across the USA & Canada and our team has grown from 5 to over 600. All Techo-Bloc facilities proudly perpetuate our commitment to creativity and excellence. Find everything you’ll need to design your outdoor space at www.techo-bloc.com or call 1 877-832-4625 to find a dealer or Techo-Pro contractor in your area. Toujours gardant la vie à la maison à coeur, Techo-Bloc porte toujours une attention particulière à la conception de produits qui repoussent les limites. Nous nous efforçons toujours de créer des matériaux qui attirent le regard et des espaces qui sont à la fois fonctionnels et uniques. Trente années d'alliance entre art et science ont donné naissance aux produits Techo-Bloc, inégalées pour leur esthétique, force et durabilité. Notre succès a permis à notre réseau de distribution de s'étendre à plus de 700 magasins aux États-Unis et au Canada et notre équipe est passée de 5 à plus de 600 employés. Toutes les installations de Techo-Bloc perpétuent fièrement notre engagement en matière de créativité et d’excellence. Trouvez tout ce dont vous aurez besoin pour concevoir votre espace extérieur sur www.techo-bloc.com ou appelez au 1 877 832-4625 pour trouver un de nos distributeur ou un entrepreneur Techo-Pro dans votre région.
- LinkedIn followers
- 33,664
- People associated on LinkedIn
- 507
- Reported office locations
- 5255 Rue Albert-Millichamp, Longueuil, Québec J3Y, CA
- Business categories
- Landscaping
- Outdoors
- Other recorded names
- Techo-Bloc
- Specialties
- Pavers & Paving stones
- Garden Walls & Pillars
- Outdoor flooring Slabs
- Outdoor Steps
- Caps & Overlay system
- Stone Garden Edges
- and Stone Fire Pits & Outdoor Hitchens
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Techo-Bloc was founded more than thirty years ago with a mission of changing the world of landscape design. Today, we manufacture the most modern, eye-catching, and unique paving stone products in the hardscapes marketplace and are building a community of landscape professionals who share our commitment to challenging the status quo and pushing the boundaries of outdoor design. Over the years, our growing success…
| Field | Value |
|---|---|
| Industry | Building Materials |
| Company size | 501-1,000 employees |
| Headquarters | Longueuil, Québec |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | Pavers & Paving stonesGarden Walls & PillarsOutdoor flooring SlabsOutdoor StepsCaps & Overlay systemStone Garden Edgesand Stone Fire Pits & Outdoor Hitchens |
| Open jobs on Jobsy | 50 |
| View page |
Company Description
Build your career, one block at a time.
At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.
Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Job Description
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications
Qualifications & Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
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