Customer Service Specialist

Job Type: Full-time | Permanent | In-Office

Salary: $20 - $28 per hour

Location: Victoria, BC

About Us:

At BAUCO Access Panel Solutions Inc., we believe in treating people the way we would like to be treated and creating an environment where your expertise and passion can stand out. As a result, we pride ourselves in being the most customer-responsive access panel company in the industry.

Founded in 1995, BAUCO is a leading manufacturer and distributor of high-quality, customizable architectural access panels and grilles. We are known for innovation, precision, and service excellence. Our integrated model allows us to deliver fast lead times, custom solutions, and responsive support directly to job sites locally and across North America. Our products are featured in landmark projects such as the Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles.

About the Role:

As the Customer Service Specialist (CSS), you are the face of the company. In our team driven office, you will report to the Sales and Business Development Manager and work closely with other Specialists within our Customer Service team to keep the business moving forward. You will interact directly with AEC professionals to determine the best solution for their project requirements, and support them from their first call through to delivery, providing exceptional service by applying our proven customer support process.

A Day in the Life:

You are all about attention to detail and delivering solutions that solve real customer problems. You prioritize listening and understanding, fostering lasting relationships through attentive dependable service. You have an aptitude and desire to grasp technical details, drawing on the expertise of our technical team, your in-house training, and resources such as product literature, web links, submittal drawings, and samples to provide detailed application-based consultation.

Your day-to-day responsibilities include:

• Providing tailored product recommendations and detailed application-based consultation to AEC professionals across North America and the Caribbean

• Preparing and delivering accurate commercial quotes, including cost of goods, trade discounts, freight costs, and delivery timelines

• Managing customer accounts through our CRM, accounting, and quoting software, following our established account management process

• Communicating promptly and professionally with customers by phone and email throughout the full project lifecycle

• Collaborating with teammates to share workload, maintain service standards, and support a cooperative team environment

• Investigating and resolving customer inquiries with a problem-solving mindset and strong attention to detail

What You’ll Need to Succeed:

• Minimum 2 years of customer service experience in a similar role

• Previous experience in manufacturing, construction, commercial building supply, or another B2B sales environment is preferred

• Experience in customer support or account management is an asset

• Exceptional attention to detail with the ability to perform complex tasks accurately

• Strong written and telephone communication skills

• Versatility to manage multiple customers and priorities simultaneously

• Ability to investigate, problem-solve, and follow through on commitments

• Excellent organizational skills, including priority-based time management and task tracking

• Team player attitude: willing to share workload and contribute to a cooperative environment

• Enthusiasm to learn and understand our market, products, and customer environment

• Tech-savviness: experience with QuickBooks or similar software, Microsoft Office Suite, and CRM platforms

Bonus Points:

• Experience in construction, architecture, manufacturing, or commercial building products

• Familiarity with custom, specification-based, or project-based products and orders

• Ability to read drawings, specifications, or technical product information

• Bilingual communication skills (English/French or English/Spanish) are an asset

• Interest in improving processes and customer experience
  

What We offer:

• Competitive hourly wage plus participation in the company bonus program

• Comprehensive medical, dental, and vision care with 100%-employer-paid premiums

• Flexible paid vacation

• Continuous learning and professional development

• Consistent performance management process

• Monthly peer recognition celebrations, staff meals, and social events

How to Apply:

Please apply online through our careers page or indeed. Internal candidates please apply through our internal website. Please note that we are unable to support work visas of any kind at this time for this role.

If you don’t meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you. Use your cover letter to tell us about your unique experience. We value a diverse team and recognize that skills are transferable. We encourage applications from people who may be underrepresented in the industry and are committed to fostering a welcoming culture that encourages flexibility and inclusion.

If you have questions or need accommodations, please let us know via email.