Posted 11 days ago
Customer Service, Sr Associate - GiveX
@ GiveX Canada Corp.
Toronto, Ontario
Overview
GiveX Canada Corp. is hiring a Senior Associate in its 24/7 Customer Services team to support Shift4 Gift Card clients by phone, ticket and live chat. The role covers post-sale B2C and B2B support, terminal and point-of-sale setup, troubleshooting and cross-team escalations. Full-time work; no pay or arrangement details are stated.
Responsibilities:
- Answer calls, tickets and live chats from gift card clients
- Provide B2B and B2C post-sale support
- Set up and troubleshoot terminals and point-of-sale systems
- Monitor Givex databases and systems
- Document and escalate issues across teams
Requirements summary:
- Call centre and technical support experience an asset
- Strong troubleshooting and analytical skills
- Excellent telephone etiquette and writing skills
- Proficiency in Word, Excel and Outlook
- Basic networking knowledge
- Multilingual skills (French, Spanish, Portuguese) an asset
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GiveX Canada Corp.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Role & Responsibilities:
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:
• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
• Cross-Team escalations
Required Knowledge, Skills & Abilities
• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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