Posted 14 days ago
Customer Service, Reverse Logistics
@ Staples Canada
Mississauga, Ontario
Overview
Staples Canada is hiring a Customer Service representative for reverse logistics, reporting to the Reverse Logistics Manager. The role handles pre- and post-sale customer contacts by email, phone and CRM, processes returns and replacements, and screens for return fraud. The posting states it is a full-time position in an office/warehouse environment, with possible evening and weekend shifts.
Responsibilities:
- Provide customer service for pre- and post-sale contacts by email, phone and CRM
- Process returns and coordinate replacements with Product Specialists
- Investigate customer issues and watch for return fraud
- Send invoices for ended auctions and support listing processes
Requirements summary:
- Minimum 1-2 years in a customer service role
- Minimum high school diploma or related work experience
- Good understanding of eCommerce
- Exceptional skills in Excel, Word and Outlook
- eBay experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staples Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples is where smart meets streamlined. Headquartered in Richmond Hill, Ontario, Staples Canada has proudly served Canadians for over 30 years. With 11,000+ associates and nearly 300 stores, corporate offices, and distribution centres, we’re deeply rooted in communities from coast to coast. Explore more at www.staples.ca or follow us @StaplesCanada.
- LinkedIn followers
- 77,889
- People associated on LinkedIn
- 4,333
- Reported office locations
- 6 Staples Avenue, Richmond Hill, Ontario L4B 4W3, CA
- Other recorded names
- Staples Canada
- Staples
- Specialties
- Ink & Toner
- Paper
- Office Supplies
- School Supplies
- Cleaning & Facilities
- Technology & Electronics
- Mailing
- Shipping & Packing
- Small Business
- Arts & Crafts
- Tech Services
- and Tech Services
- Profile identifies a recruitment agency
- No
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Specialties | Ink & TonerPaperOffice SuppliesSchool SuppliesCleaning & FacilitiesTechnology & ElectronicsMailingShipping & PackingSmall BusinessArts & Crafts |
| Open jobs on Jobsy | 684 |
| View page |
Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do
Under the direction of the Reverse Logistics Manager, this role will be responsible for being the primary point of contact for customers shopping our online platforms and to assist them if they have questions, concerns and/or feedback. Each day will be fast-paced, challenging, rewarding and meaningful.
Specifically, you will:
- Provide excellent customer service to pre and post-sale customers via e-mail, phone or CRM. Ensure a positive customer experience for all contacts, including eBay negative feedback revisions.
- Conduct research into any customer service issues. Alert management team of any customer service concerns.
- Look for potential return fraud, or customers abusing partial refunds for “issues” discovered after they purchase product.
- Resolve simple and complex customer service issues in timely fashion, including returns and customer item replacement.
- Provide invoices for ended auctions in timely fashion
- Support the Reverse Logistics Supervisor by helping process listings, auction conversions and communicate any potential customer fraud.
- Where needed, offer minor refunds to customers to take care of any issues with the listing (missing charger or cable) Or offer replacement parts if available in accordance with company policy
- Process returns and co-ordinate with a Product Specialists daily as needed.
Some of what you will get
- Associate discount
- Flex benefits plan
- Learning & Development programs
- And more...
Additional Information
- Office/Warehouse environment
- May be required to work alternate shifts i.e. evenings and weekends
Qualifications:
Some of what you need
- A minimum of 1-2 years in a customer service role
- Demonstrated experience handing a variety of customer service issues
- Previous experience on eBay is an asset
- Minimum high school diploma or related work experience.
- Should have a good understanding of eCommerce.
- Excellent customer service skills and experience.
- Excellent verbal and written communication skills.
- Ability to think on the feet, and offer creative value-driven solutions on the fly.
- Must be comfortable with computers and have exceptional skills in Excel, Word and Outlook.
- Curious
- Approachable
- Passionate
- Problem solver
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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