Posted yesterday
Customer Service Team Leader
@ VetStrategy
Victoria, British Columbia
Overview
VetStrategy is hiring a Customer Service Team Leader for its veterinary practice network across Canada. The role leads the front-desk and client-facing team in a veterinary clinic.
Responsibilities:
- Lead the customer service team in a veterinary practice
- Deliver world-class client care
- Support pet owners and their animals
- Foster team collaboration and well-being
Requirements summary:
- Alignment with VetStrategy values: We Care, We Dare, We Share
- Customer service and team leadership experience
- Passion and compassion for animals and people
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Customer service |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VetStrategy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry. When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant. Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. What we do: We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork. We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage. We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients. We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care. We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
- LinkedIn followers
- 33,004
- People associated on LinkedIn
- 658
- Reported office locations
- 7000 Pine Valley Dr, Vaughan, Ontario L4L 4Y8, CA
- Business categories
- Veterinary
- Health Care
- Clinical Trials
- Staffing Agency
- Other recorded names
- VetStrategy / Daubigny
- VetStrategy
- Specialties
- Veterinary Clinic Management
- Veterinary Clinic Acquisition
- Veterinary Clinic Partnering
- Client Services
- Veterinary services
- and Hospital Health Care
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry. When VetStrategy co-founders Orin Litman and his…
| Field | Value |
|---|---|
| Industry | Veterinary Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Vaughan, Ontario |
| Organization type | Privately Held |
| Specialties | Veterinary Clinic ManagementVeterinary Clinic AcquisitionVeterinary Clinic PartneringClient ServicesVeterinary servicesand Hospital Health Care |
| Open jobs on Jobsy | 804 |
| View page |
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
We bring this to life through three promises:
- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.
Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
Customer Service Team Leader
Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [email protected].
Journal
Only you can see this. Kept on this device, and in your account when you sign in.