Posted 4 months ago
Customer Services Representative (VDR)
@ TransPerfect
Toronto, Ontario
Overview
TransPerfect is hiring a full-time Customer Services Representative in its Toronto office to support VDR platform users and clients across North America, Europe and LATAM. The role covers first-line technical support, client training, delivery coordination and record keeping. Candidates need at least two years in a B2B environment and must commute to the office daily, working 9 AM to 6 PM or 10 AM to 7 PM.
Responsibilities:
- Advise clients by phone or email on VDR workflows and processes
- Provide first-line technical support and manage user access and permissions
- Host and manage online client training sessions
- Monitor deliverables and coordinate with teams across regions
- Keep accurate records of interactions, support requests and billing
Requirements summary:
- Minimum two years of experience in a B2B environment
- Native-level English with excellent written and verbal communication
- Tech-savvy and able to learn new software quickly
- Exceptional attention to detail and active listening
- Able to commute to Toronto office daily
Tools & skills
Source and dates
Employer career site / ATS feed · recruitee
- Employer posting date
- 2026-07-17
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TransPerfect
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
TransPerfect helps organizations streamline global operations through language and AI solutions, advanced automation, and enterprise-grade technology integrations. Our GlobalLink® technology centralizes multilingual content workflows, connects with leading CMS, CRM, PIM, and marketing systems, and reduces the manual effort required to manage content across channels. Supported by a worldwide team of experts, we deliver accuracy, cultural relevance, and exceptional service in 200+ languages. More than 6,000 organizations rely on TransPerfect to automate processes, unify global content, and reach audiences worldwide. With 150+ offices on six continents, we combine global scale with continuous innovation to help brands grow with confidence.
- LinkedIn followers
- 1,965,641
- People associated on LinkedIn
- 17,559
- Reported office locations
- 3 Park Avenue, 39th Floor, New York, NY 10016, US
- 45 Moorfields, 5th Floor, London, EC2Y 9AE, GB
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- Passeig de Gracia, 11, Barcelona, Catalonia 08007, ES
- Rue du 31-Decembre 8, Geneva, GE 1207, CH
- 50 Raffles Pl, Singapore, Singapore 048623, SG
- 100 High St, Boston, MA 02110, US
- 150 N Michigan Ave, Chicago, IL 60601, US
- 1 Market St, Sydney, NSW 2000, AU
- 1170 Peachtree St NE, Atlanta, GA 30309, US
- 401 B St, San Diego, CA 92101, US
- ulica Prosta 70, Warsaw, Mazowieckie 00-838, PL
- 150 S 5th St, Minneapolis, MN 55402, US
- 5700 Wilshire Blvd, Los Angeles, CA 90036, US
- Skeppsbron 26, Stockholm, Stockholm County 111 30, SE
- Leidsegracht 101, Amsterdam, North Holland 1017, NL
- 10801 N Mo Pac Expy, Austin, Texas, US
- 98 North Sathorn Road, 37/F, Bangkok, Silom, Bangrak 10500, TH
- 502 South Mansion SOHO Shangdu, No. 8 Dongdaqiao Road, Beijing, Chaoyang District 100020, CN
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- Emirate Financial Towers, South Tower, Office 2105, Dubai, Dubai 74777, AE
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- 841 Bishop St, Milford, Michigan 48381, US
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- 6375 S Pecos Rd, Las Vegas, Nevada 89120, US
- 33 Aldgate High Street, London, England EC3N 1, GB
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- Calle Gran Vía, 1, Madrid, Community of Madrid 28013, ES
- 1 Mill and Main Place, 200, Maynard, MA 01754, US
- Calle 7 Sur #42-70, 2-Piso 917, Medellín, Antioquia 050018, CO
- 701 Brickell Ave, Miami, Florida, US
- Via Vincenzo Monti, 8, Milan, Lombardy 20123, IT
- 111 W Pleasant St, Milwaukee, Wisconsin 53212, US
- 394, Rue Léon Blum, Montpellier, Occitanie 34000, FR
- Theatinerstraße, Munich, Bavaria 80333, DE
- 11-43 Raymond Plaza West, 620, Newark, NJ 07102, US
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- 1500 Market St, Philadelphia, Pennsylvania, US
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- Skretova 12, Prague, 120 00, CZ
- 212 Carnegie Center, Princeton, New Jersey 08540, US
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- Nevsky Prospect 55A, 308, Saint Petersburg, Saint Petersburg 191025, RU
- 160 Spear St, San Francisco, California 94105, US
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- 149 Sejong-Daero, Seoul, Jongno-Gu 03186, KR
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- 100 S Spring Ave, Sioux Falls, South Dakota 57104, US
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- 21 Bar Kochva Street, Tel Aviv, Bnei Brak 5126001, IL
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- Giessereistrasse 18, Zurich, 8005, CH
- 701 Brickell Ave, Miami, FL 33131, US
- Business categories
- B2B
- Communities
- Language Learning
- Marketing
- Service Industry
- Translation Service
- Video Games
- Business consulting
- Management and consulting
- Other recorded names
- TransPerfect
- Specialties
- Translation
- Language Services
- Translation
- Multicultural Marketing
- Recruiting & Staffing
- Multimedia Services
- Interpretation
- Call Center Support
- Software Localization and Testing
- Training and e-Learning
- and Legal Support Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 875,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
TransPerfect helps organizations streamline global operations through language and AI solutions, advanced automation, and enterprise-grade technology integrations. Our GlobalLink® technology centralizes multilingual content workflows, connects with leading CMS, CRM, PIM, and marketing systems, and reduces the manual effort required to manage content across channels. Supported by a worldwide team of experts, we…
| Field | Value |
|---|---|
| Industry | Translation and Localization |
| Company size | 5,001-10,000 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Specialties | TranslationLanguage ServicesTranslationMulticultural MarketingRecruiting & StaffingMultimedia ServicesInterpretationCall Center SupportSoftware Localization and TestingTraining and e-Learning |
| Open jobs on Jobsy | 28 |
| View page |
Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.
We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.
The Role
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.
The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.
The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.
Your Responsibilities
Client Support & Communication
• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
Platform Support & Training
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.
Delivery & Internal Coordination
• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.
Documentation & Administration
• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
• Performs additional duties as reasonably requested.
Communication & Client Service
• Native-level English fluency, with excellent written and verbal communication skills.
• Comfortable speaking to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Resilient with a positive can-do attitude.
Experience & Technical Aptitude
• Minimum of two years of experience in a B2B environment.
• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
• Previous experience in a technology, software, or IT company is beneficial but not required.
Working Style
• Exceptional attention to detail, accuracy, and active listening skills.
• Capable of multi-tasking, working under pressure, and meeting strict deadlines.
• Willing to grow, develop, and continually learn new skills.
Location & Availability
• Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.
• Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.
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