Posted 3 days ago
Customer Services Supervisor
@ City of Coquitlam
Coquitlam, British Columbia
Overview
The City of Coquitlam is hiring a full-time Customer Services Supervisor for its Bylaw Services division to oversee the daily administration of the public service counter and supervise clerical staff. The role covers POS and cash handling, handling bylaw and policy inquiries, and monitoring service standards across in-person, phone and email channels. The posting lists an hourly rate of $40.23 to $47.35 and a Municipal Pension Plan contribution option.
Pay:
$40.23–$47.35 an hour
Responsibilities:
- Oversee daily administration of the public service counter
- Supervise and train clerical staff in the division
- Handle inquiries on bylaws and departmental policies
- Generate and prepare reports
- Review procedures and seek process efficiencies
Requirements summary:
- Grade 12 plus relevant courses and supervisory experience, or equivalent
- Valid British Columbia driver's licence
- Strong POS and cash handling knowledge
- Strong verbal and written skills
- Government experience preferred
- Amanda and Tempest experience preferred
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · coquitlam
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Education | High school (required) |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City of Coquitlam
| Field | Value |
|---|---|
| Open jobs on Jobsy | 17 |
CUSTOMER SERVICES SUPERVISOR
Regular Full-Time
About Us
One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!
About You / What We Are Looking For
We are seeking a dynamic, experienced Customer Service Supervisor to join our Bylaw Services team. This position will be responsible for overseeing the day-to-day administrative operations of the public service counter of the division. Working in a fast-paced, demanding but fun environment, the successful incumbent will be expected to manage multiple priorities with competing deadlines; carry out tasks and identify priorities with little supervision or direction; exercise sound decision making; and demonstrate tact, diplomacy and political acumen in a local government setting.
Reporting to the Manager Administrative Services and Animal Shelter the successful incumbent will be required to supervise and provide assistance to other clerical staff in the division; generate and prepare reports; handle internal and external inquiries regarding interpretation of bylaws and departmental policies, practices and procedures; have the ability to review current procedures and seek out process efficiencies and update as required; provide training and on-going staff direction regarding tasks and expectations; have a strong understanding of POS and cash handling and monitor and ensure that customer service standards are met for in-person, telephone and email enquiries.
Minimum Qualifications
The ideal candidate is driven to achieve excellence in customer services; has proven abilities to exercise sound judgement and leadership, especially as it related to problem solving; strategic and analytical thinking; strong verbal and written skills; strong technical skills; is highly collaborative and functions well as a multi-disciplinary team and has the ability to deliver on a wide range of responsibilities with little supervision.
The successful candidate will have completed Grade 12, supplemented with relevant courses and related supervisory experience or an equivalent or training and experience. A valid British Columbia Driver's License is required.
Preferred Qualifications
The ideal candidate will have relevant experience in a government setting, as well as experience using Amanda and Tempest applications.
What We Offer:
This CUPE position has an hourly rate range of $40.23 - $47.35. The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills.
You will have the chance to join a rapidly growing and diverse team dedicated to supporting the local community, and be able to engage in variety of learning and development opportunities. Additionally, there is an opportunity to participate in an earned day off/flex day program. City offers an attractive vacation and extended benefits package, including the ability to contribute to the Municipal Pension Plan.
Accessibility / Equal Opportunity Employer
The City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse work force. To learn more about what equity, diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information.
If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in-person support if required.
Good people make Coquitlam great, sign up for career alerts through our recruitment portal to stay up to date about opportunities within our team, or follow us on LinkedIn to learn more about how #YouCouldWorkHere too!
Please apply online at www.coquitlam.ca/careers by 11:55 pm on November 20, 2026.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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