Posted 20 days ago
Customer Success Manager
@ Jagger
Canada
Responsibilities:
- Manage relationships across a portfolio of 175+ client accounts, serving as their primary point of contact
- Meet with clients to understand business goals, identify growth opportunities, and drive product adoption
- Collaborate with the product team to develop solutions that improve client outcomes
- Build AI-powered tools, workflows, and solutions using platforms like Codex and Claude Code
- Drive account expansion, retention, and adoption across the company's product suite
Requirements summary:
- 5–10 years of professional experience, ideally in a startup, consulting, or high-ownership generalist role
- Strong problem-solving skills with the ability to learn quickly and operate independently
- Hands-on experience building solutions with AI tools such as Codex, Claude Code, or similar
- Experience in product growth, account management, or customer success
- Experience driving customer retention, expansion, or net revenue retention
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Jagger
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Our client is a fast-growing AI technology company helping small and medium-sized businesses accelerate growth through AI-powered marketing solutions, including paid advertising, SEO, and digital optimization.
We’re looking for a Product Growth Manager to bridge product development and client success. You’ll manage a portfolio of client accounts, identify opportunities to drive growth and retention, and build AI-powered solutions that help businesses get more value from the platform.
What you’ll do:
- Manage relationships across a portfolio of 175+ client accounts, serving as their primary point of contact
- Meet with clients to understand business goals, identify growth opportunities, and drive product adoption
- Collaborate with the product team to develop solutions that improve client outcomes
- Build AI-powered tools, workflows, and solutions using platforms like Codex and Claude Code
- Drive account expansion, retention, and adoption across the company's product suite
What we’re looking for:
- 5–10 years of professional experience, ideally in a startup, consulting, or high-ownership generalist role
- Strong problem-solving skills with the ability to learn quickly and operate independently
- Hands-on experience building solutions with AI tools such as Codex, Claude Code, or similar
- Excellent communication and relationship-building skills, with confidence engaging business owners
- Entrepreneurial, technically curious, and motivated to grow within product and engineering
Nice to have:
- Experience in product growth, account management, or customer success
- Familiarity with AI-powered marketing, SaaS, or digital advertising
- Experience driving customer retention, expansion, or net revenue retention
Compensation & Benefits:
- $120,000 CAD base salary
- Quarterly performance bonus of up to $5,000 tied to net revenue retention
Location:
Montreal, QC, onsite 5 days a week
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