First seen by our source: 4 hours ago
Customer Success Manager
@ AIVA
Canada
Overview
AIVA is hiring a Customer Success Manager on a contract basis to onboard and support key accounts on its AI-driven compliance platform. The role also covers prospect engagement and running demos. Pay is tied to client retention, renewal and expansion metrics, and the schedule is flexible.
Responsibilities:
- Oversee key customer accounts and ensure client satisfaction and retention
- Run health checks, account reviews and periodic check-ins
- Monitor account usage and intervene when churn risk appears
- Lead contract renewal discussions and retention strategies
- Flag technical roadblocks to internal teams and liaise for clients
Requirements summary:
- 3+ years in B2B customer success, account management or client services
- SaaS or agency background preferred
- Proven track record of driving retention and lowering churn
- Exceptional client-facing communication with executive-level polish
- Business acumen combined with technical ability
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AIVA
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of the AIVA platform, and securing their ongoing revenue. Your performance directly impacts our bottom line, compensation for this role is tied directly to your client retention and renewal metrics.
You will need a strong blend of business acumen and technical ability as you become an expert in using AIVA’s AI driven compliance platform. In addition to supporting existing clients, you will also be partly responsible for prospect engagement and running prospect demos.
Key Responsibilities- Account Portfolio Management: Oversee key customer accounts on a flexible schedule, ensuring client satisfaction and maximum retention.
- Proactive Engagement: Conduct periodic health checks, account reviews, and check-ins to ensure clients are meeting their goals and realizing ongoing value.
- Churn Prevention: Monitor account usage and warning signals; proactively intervene when accounts show signs of risk or dissatisfaction.
- Renewals & Retention: Lead contract renewal discussions and execute retention strategies to secure recurring revenue.
- Cross-Functional Communication: Flag technical or operational roadblocks to internal teams and act as a responsive liaison for your accounts.
- Experience: 3+ years in B2B Customer Success, Account Management, or Client Services (SaaS or agency background preferred).
- Ownership Mindset: Proven track record of driving client retention and lowering churn rates in performance-driven environments.
- Communication: Exceptional client-facing communication skills with executive-level polish.
This role is an incredible opportunity to join an innovative AI company in a critical role. The compensation is in recognition of your time, the real upside in your future career at AIVA.
- Retention Bonus: Direct financial compensation based on client success and retention.
- Expansion Upside: Additional compensation will be available for account expansions and cross-sells.
If you are looking for a chance to join an exceptional team building a company that will make headlines, this is it. This is directly supporting the founding leadership team in a critical function at a key growth stage. If you’re serious about investing your time and energy into a huge AI opportunity, l
Journal
Only you can see this. Kept on this device, and in your account when you sign in.