Posted 11 days ago
Customer Success Manager - Aviation
@ Adoc Talent Management
Montréal, Quebec
Overview
Adoc Talent Management is hiring a Customer Success Manager for its client, an aviation software company whose eco-flight SaaS cuts fuel use and CO2 by analyzing aircraft black-box data.
Responsibilities:
- Manage onboarding, training and support for airline users
- Boost customer adoption and engagement
- Monitor airline satisfaction and proactively analyze operations
- Liaise with product and engineering teams on customer needs
- Provide pre-sales technical support to marketing and sales
Requirements summary:
- Bachelor's or Master's in aeronautics or a relevant aviation discipline
- Experience in airline or flight operations
- Knowledge of fuel optimization, dispatch, safety and punctuality
- Fluent English mandatory; French, Spanish or Portuguese are assets
- Autonomous, rigorous portfolio management
Tools & skills
Source and dates
Employer career site / ATS feed · breezy
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French, Spanish, Portuguese |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Fields of study | Aeronautics, Aviation |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Adoc Talent Management
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Promoting PhDs' competencies
Full company description
Adoc Talent Management is the first recruitment consulting firm specialized in the recruitment and career development of PhDs. Adoc Talent Management offers its partners an innovative approach based on 3 areas of activities: Recruitment, Training, and Innovation & Studies. Our Recruitment department assists our clients in finding, evaluating and guiding the best talents for their teams. Moreover, Adoc Talent Management offers training for PhD students, PhDs and research staff on various themes related to career development. Some of our trainings can also be adapted to supervisors and thesis directors. Adoc Talent Management also works with its partners in the training of their employees, offering training courses dedicated to businesses. Our Innovation & Studies department mainly develops three types of projects: Studies (qualitative and quantitative) aimed at measuring the employability of PhDs, identifying the determining factors of their career development or promoting their added value in all sectors of activity and this whatever their field of research, the development of digital tools exploiting the most recent advances in analysis and processing of HR data and tailor-made services including both aspects (salary positioning study, mapping of concepts and skills within a field, etc.).
- LinkedIn followers
- 16,604
- People associated on LinkedIn
- 39
- Reported office locations
- 21, rue du faubourg Saint Antoine, Paris, 75011, FR
- 5333 avenue Casgrain,, #102, Montreal, Québec H2T 1X3, CA
- Bureau belge, Bruxelles, BE
- Business categories
- Training
- Human Resources
- Service Industry
- Industrial Manufacturing
- Recruiting
- Commercial
- Supply Chain Management
- Staffing Agency
- Other recorded names
- Adoc Talent Management
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Adoc Talent Management is the first recruitment consulting firm specialized in the recruitment and career development of PhDs. Adoc Talent Management offers its partners an innovative approach based on 3 areas of activities: Recruitment, Training, and Innovation & Studies. Our Recruitment department assists our clients in finding, evaluating and guiding the best talents for their teams. Moreover, Adoc Talent…
| Field | Value |
|---|---|
| Industry | Human Resources Services |
| Company size | 11-50 employees |
| Headquarters | Paris |
| Organization type | Privately Held |
| Year founded | 2008 |
| Open jobs on Jobsy | 5 |
| View page |
Company
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital technology.
For over 10 years, this software company has been developing an eco-flight solution (SaaS) designed to optimize fuel consumption and reduce CO2 emissions. Relying on Big Data, Artificial Intelligence and Machine Learning algorithms, the software automatically analyzes the data available in aircraft black boxes.
The company is currently hiring a Customer Success Manager to support their growth in Americas.
Job
As part of the Customer Success team, you'll be in charge of a portfolio of customers and will act as a trusted advisor to them.
You'll work jointly with their customers to develop success plans to ensure they achieve their objectives while having a great experience with their solutions and identifying opportunities for further success.
Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels).
Missions
- Manage onboarding, training and support to airlines’ users
- Boost customers’ adoption and engagement
- Monitor airlines' satisfaction and ensure it stays at the highest level
- Proactively conduct analysis to optimize airlines’ operations, with dedicated consulting offers and in relation with upsell of new products
- Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements
- Provide pre-sales technical support to the Marketing & Sales team
Profile
- Bachelor's or Master's degree in Aeronautics or another relevant discipline for the aviation industry;
- Experience with aeronautical, flight or airline operations: performance, aircraft life monitoring, operations (e.g plane diversion), regulation, planning;
- Knowledge in fuel optimization, dispatch, safety, punctuality;
- Ability to listen to the customers and to identify their needs;
- Advise customers by analyzing data and by proposing improvements;
- Autonomous and rigorous in managing a portfolio of customers;
- Transverse project management both with customers and internal teams;
- Previous experience with customers and international exposure;
- Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
- Private or commercial aircraft pilot license, an asset;
As a Customer Success Manager, you will be comfortable in an environment that requires a high level of autonomy and to manage projects working both with customers and internal teams.
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