Posted 11 days ago
Customer Success Manager - Quebec
@ InnovMetric Software Inc.
Quebec
Overview
InnovMetric Software Inc. is hiring a Customer Success Manager in Quebec to drive adoption, customer health and renewals for its PolyWorks 3D metrology software. The role involves proactive customer engagement, running business reviews and coordinating with internal teams on at-risk accounts. The posting offers a flexible schedule, teleworking possibility, a competitive salary with bonus, and group insurance.
Responsibilities:
- Onboard strategic accounts and define success objectives
- Monitor product adoption and customer health indicators
- Lead customer check-ins and Quarterly Business Reviews
- Identify at-risk accounts before renewals
- Share customer feedback with internal teams
Requirements summary:
- Relevant university degree in business, sales, engineering or computer science
- Significant client-facing or customer success experience
- Strong communication and relationship-building skills
- Ability to analyze usage and adoption data
- Strong organizational skills across several stakeholders
- Power BI or similar tools an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | business administration, sales, marketing, engineering, computer science |
| Perks mentioned | Flexible hours, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
InnovMetric Software Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Joins-toi au leader en solutions logicielles de métrologie 3D. Une multinationale à échelle humaine.
Full company description
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies. Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
- LinkedIn followers
- 15,337
- People associated on LinkedIn
- 247
- Reported office locations
- 2014 Cyrille-Duquet, Quebec City, QC G1N 4N6, CA
- 41700 Gardenbrook Rd, Suite 102 Novi Garden office B, Novi, Michigan 48375, US
- Parc Ariane - Immeuble Venus, 2, Rue Hélène Boucher, Guyancourt, F- 78280, FR
- Via di Sant'Agostino, 22G, Pistoia, Tuscany 51100, IT
- Sant Cugat Business Park, Av. de la Vía Augusta, 15-25, Despatx 4, 6a Planta, Edifici B2, Sant Cugat del Vallès, Barcelona 08174, ES
- C-510, Teerth Technospace, Bangalore - Mumbai Highway, Baner, Pune, Maharashtra 411045, IN
- Level 14 Shinagawa East One Tower, 2-16-1, Konan Minato-ku, Tokyo 108-0075, JP
- Room A, 18th Floor, Huamin Empire Plaza No.726, Yan'an Road(W), Changhing District, Shanghai 200050, CN
- Camino Real de Carretas No. 299, Oficina 704, Colonia Milenio III, Santiago de Querétaro, Qro 76060, MX
- De Rijn 14, PJ, Best 5684, NL
- Moema Work Center, Alameda dos Maracatins, 426, conj 1104 e 1105, Indianópolis, São Paulo/SP 04089-000, BR
- 994 Luangphang Road, Tapyaow, Ladkrabang, Bangkok 10520, TH
- Odunluk Mh., Liman Cd. Türkiye Kızılay Derneği Sitesi; No:17/42, Nilüfer, BURSA 16130, TR
- Trädgårdsgatan, 5, Askersund 696 30, SE
- 20 Lewis Drive, Amanzimtoti, KwaZulu-Natal 4126, ZA
- Prague, CZ
- Business categories
- Augmented Reality
- Industrial Manufacturing
- Software
- Collaboration
- Enterprise Software
- Automotive
- 3D Technology
- Metaverse
- Quality Assurance
- Manufacturing
- Other recorded names
- InnovMetric Software Inc.
- InnovMetric
- Specialties
- 3D Metrology solution
- Reverse-engineering solution
- Portable Metrology Platform
- CNC CMM Solution
- Digital transformation
- Digital Connectivity
- and 3D Measurement Data Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 45,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Quebec City, QC |
| Organization type | Privately Held |
| Year founded | 1994 |
| Specialties | 3D Metrology solutionReverse-engineering solutionPortable Metrology Platform CNC CMM SolutionDigital transformationDigital Connectivityand 3D Measurement Data Management |
| Open jobs on Jobsy | 21 |
| View page |
Overview
Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!
By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.
In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.
Responsibilities
- Support the onboarding of strategic accounts and help define customer success objectives
- Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
- Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
- Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
- Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
- Identify at-risk accounts and coordinate actions to address potential issues before renewals
- Highlight the value and return on investment delivered by our solutions
- Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans
Qualifications
- Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
- Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
- Demonstrate strong communication skills and the ability to build trusted customer relationships
- Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
- Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
- Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
- Have technical curiosity and the ability to explain the value of software solutions to different audiences
- Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
- Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset
InnovMetric offers excellent working conditions:
- Flexible work schedule, allowing for a good balance between personal and professional life
- Possibility of teleworking
- Competitive salary and bonus system
- Group insurance and telemedicine service
- Employee and Family Assistance Program (EFAP)
- Free tea, coffee, and parking
- Sports and social activities as well as IMBand music group (check it out on Youtube!)
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.
Who are we ?
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.
Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.