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First seen by our source: 20 days ago

Customer Success Operations Evaluator

@ Mercor

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Toronto, Ontario

$80–$120/hr5+ years experience
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SIGNALS

Overview

Mercor is hiring a remote contract Customer Success Operations Evaluator at $80–$120 per hour. The role evaluates AI-generated documents, spreadsheets and slide decks against domain-specific quality rubrics and gives structured written feedback. The posting asks for 5+ years of customer success or support operations experience and strong Microsoft Office and Google Workspace skills.

Pay:

$80–$120 an hour

Responsibilities:

  • Évaluer les artefacts générés par l'IA selon des grilles de qualité
  • Repérer les erreurs factuelles, esthétiques et de présentation
  • Rédiger des commentaires structurés
  • Travailler de façon autonome et asynchrone

Requirements summary:

  • 5+ ans d'expérience en opérations de succès client ou de support
  • Maîtrise de l'anglais
  • Maîtrise de Microsoft Office et Google Workspace
  • Maîtrise recommandée d'un diplôme de cycle supérieur

Tools & skills

Google SlidesPowerPointMicrosoft OfficeGoogle Workspace
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-18
Source record updated
2026-10-18

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentCustomer service
Experience5+ years
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationMaster’s degree (preferred)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Mercor

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We connect human expertise with leading AI labs and enterprises to train frontier models.

Full company description

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

LinkedIn followers
654,507
People associated on LinkedIn
5,250
Reported office locations
  • San Francisco, California 94105, US
Business categories
  • Employment
  • Software
  • Recruiting
  • Data Collection and Labeling
  • Artificial Intelligence (AI)
  • Machine Learning
Other recorded names
  • Mercor
Profile identifies a recruitment agency
Yes
Reported total investment
483,600,000

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

FieldValue
IndustrySoftware Development
Company size51-200 employees
HeadquartersSan Francisco, California
Organization typePrivately Held
Year founded2023
Open jobs on Jobsy1,626
LinkedInView page
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

  • Evaluate AI-generated artifacts against domain-specific quality rubrics.
  • Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
  • Provide clear, structured written feedback to improve AI-generated work products.
  • Apply deep subject-matter expertise to grade outputs for accuracy and rigor.
  • Work independently and asynchronously to meet deadlines and ensure high-quality evaluations.

Qualifications

Must-Have

  • 5+ years of relevant professional experience in Customer success / support operations.
  • Native or professional fluency in English.
  • Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred

  • Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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