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First seen by our source: 21 days ago

Customer Success Specialist - Analytics

@ Mercor

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Toronto, Ontario

$80–$160/hr2+ years experience
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SIGNALS

Overview

Mercor is hiring a remote contract Customer Success Specialist for analytics work, paid $80–$160 per hour. The role reviews domain-specific documents for quality and accuracy, gives structured feedback, and supports customer success strategies. Candidates must be based in the United States, Europe, the UK or Canada.

Pay:

$80–$160 an hour

Responsibilities:

  • Review and assess domain-specific documents for quality and accuracy
  • Provide structured feedback to improve document standards
  • Collaborate with teams on service delivery and customer success strategies
  • Contribute analytical skills to high-impact evaluation projects
  • Work independently and asynchronously to meet deadlines

Requirements summary:

  • Bachelor's degree (minimum)
  • 2+ years of professional experience in a relevant domain
  • Strong proficiency in Excel, PowerPoint and Word
  • Strong document analysis and review skills
  • Attention to detail and ability to follow structured guidelines

Tools & skills

ExcelPowerPointWord
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-17
Source record updated
2026-10-17

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationBachelor’s degree (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Mercor

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We connect human expertise with leading AI labs and enterprises to train frontier models.

Full company description

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

LinkedIn followers
654,507
People associated on LinkedIn
5,250
Reported office locations
  • San Francisco, California 94105, US
Business categories
  • Employment
  • Software
  • Recruiting
  • Data Collection and Labeling
  • Artificial Intelligence (AI)
  • Machine Learning
Other recorded names
  • Mercor
Profile identifies a recruitment agency
Yes
Reported total investment
483,600,000

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

FieldValue
IndustrySoftware Development
Company size51-200 employees
HeadquartersSan Francisco, California
Organization typePrivately Held
Year founded2023
Open jobs on Jobsy1,626
LinkedInView page
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

  • Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
  • Provide structured feedback to improve document standards and evaluation processes.
  • Collaborate with teams to enhance service delivery and customer success strategies.
  • Utilize strong analytical skills to contribute to high-impact evaluation projects.
  • Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

  • Bachelor's degree (minimum)
  • 2+ years of professional experience in a relevant domain
  • Strong proficiency in Excel, PowerPoint, and Word
  • Strong document analysis and review skills
  • Attention to detail and ability to follow structured guidelines

Eligibility

  • Based in the United States, Europe, UK or Canada

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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