Posted 11 days ago
Customer Support Coordinator
@ adecco
Ottawa, Ontario
Overview
Adecco is hiring a full-time temporary Customer Support Coordinator in Ottawa, ON, for six months to support field service operations and work order management. The role covers work order accuracy, billing review and invoice processing, and coordinating with technicians and customers. The posting states Monday to Friday, 9 AM to 5 PM, at $33.00 per hour.
Pay:
$33 an hour
Responsibilities:
- Gérer les bons de travail et les demandes de pièces
- Valider et clôturer les bons de travail pour facturation
- Suivre les travaux non facturés
- Faire le suivi auprès des clients sur les factures
- Améliorer les processus administratifs
Requirements summary:
- Diplôme d'études secondaires requis
- Minimum de 2 ans d'expérience pertinente
- Excellentes habiletés de communication
- Sens de l'organisation et de la résolution de problèmes
- Capacité à obtenir la clearance CGP
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CGP Clearance |
| Education | High school (required) |
| Security clearance | Other clearance |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
adecco
| Field | Value |
|---|---|
| Headquarters | Düsseldorf |
| Open jobs on Jobsy | 638 |
Adecco is currently hiring a full-time Customer Support Coordinator to support field service operations and work order management in Ottawa, ON.
You'll play a key role in ensuring work orders are completed accurately, billing is processed efficiently, and field technicians have the support they need to deliver excellent customer service.
Pay Rate: $33.00/hour
Location: Ottawa, ON
Schedule: Monday to Friday | 9 AM – 5 PM
Job type: Temporary 6 months | Full-time
Vacancy Status: This posting is for an existing vacancy.
Here's why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Support technicians with work order management and parts requests.
Review, validate, and close work orders for billing.
Ensure customer, scheduling, and job information is accurate in company systems.
Coordinate with field staff, billing teams, and customers to resolve issues and prevent delays.
Monitor billing reports, resolve discrepancies, and support invoice processing.
Track unbilled work orders and ensure timely completion and invoicing.
Follow up with customers regarding invoices, documentation, and service satisfaction.
Identify process improvements and eliminate operational bottlenecks.
Support field service leaders by streamlining administrative processes.
Qualifications and Skills:
High School Diploma required.
Minimum 2 years of experience in estimating, sales support, customer service, service coordination, or administrative support.
Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong problem-solving skills.
Ability to work effectively in a fast-paced environment.
Previous industry, field service, technical, or installation experience is considered an asset.
Experience with work order management, billing, or service operations is preferred.
Must be eligible to obtain and maintain CGP Clearance
Must be legally eligible to work, and reside in Canada
If you enjoy problem-solving, process improvement, and keeping field operations running smoothly and efficiently, we encourage you to apply today! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.