Posted last month
Customer Support Representative
@ SPUDNIK EQUIPMENT COMPANY LLC
Lethbridge, Alberta
Overview
Spudnik Equipment Company LLC is hiring a Customer Support Representative to build customer relationships, provide technical support on agricultural and mechanical equipment, and grow parts and service sales. The role involves regular field visits for machine setups, inspections and demonstrations, plus coordinating with the service team and keeping accurate store records. Candidates need technical aptitude with agricultural or mechanical equipment and strong communication skills.
Responsibilities:
- Visit customers for machine setups, PDIs and inspections
- Serve as main technical support contact for customers
- Recommend parts, service packages and retrofit kits
- Coordinate service jobs with technicians
- Maintain accurate parts, quote, warranty and billable hour records
Requirements summary:
- Technical aptitude with agricultural or mechanical equipment
- Strong customer service and communication skills
- Ability to build rapport and manage client relationships
- Field support, demo or customer education experience preferred
- Detail-oriented with strong follow-through
- Ability to lift up to 50 lbs
Tools & skills
Source and dates
Employer career site / ATS feed · paycom
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | ground: moderate |
| Work setting | Client sites, Warehouse, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SPUDNIK EQUIPMENT COMPANY LLC
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
World-renowned leader in potato, sugarbeet, and vegetable equipment.
Full company description
Spudnik goes beyond the striking red equipment in potato fields. On a cold morning in 1958, with sweat running down their faces, Carl and Leo Hobbs decided there must be a better way to handle potatoes. Their development of the Scooper launched Spudnik Equipment Company. Maintaining their spirit of innovation and dedication has led Spudnik to be a world-renowned leader in the potato, sugarbeet, and specialty vegetable industries. Spudnik strives to become the premier partner for growers across the globe by supplying superior field and storage equipment. At Spudnik, we work closely with our customers to identify areas of improvement with new ideas, technological advances, and our specialized team working worldwide. This collaborative effort is how we work to provide better ways for our customers to grow their businesses. Today Spudnik is a proud member of the Grimme Group headquartered in Damme, Germany. Grimme is the largest potato equipment manufacturer in the world, having been providing solutions for the potato industry for over 150 years.
- LinkedIn followers
- 4,022
- People associated on LinkedIn
- 217
- Reported office locations
- 584 W 100 N, Blackfoot, Idaho 83221-5518, US
- 300 Centennial Drive, Heyburn, Idaho 83336, US
- 1410 12th Street West, Grafton, North Dakota 58237, US
- 110 Airport Drive, Presque Isle , Maine 04769, US
- Business categories
- Agriculture
- Manufacturing
- Sales
- Machinery Manufacturing
- Other recorded names
- SPUDNIK EQUIPMENT COMPANY LLC
- Spudnik Equipment Company LLC
- Specialties
- Farming
- Manufacturing
- Equipment
- Potatoes
- Idaho
- and Agriculture
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Spudnik goes beyond the striking red equipment in potato fields. On a cold morning in 1958, with sweat running down their faces, Carl and Leo Hobbs decided there must be a better way to handle potatoes. Their development of the Scooper launched Spudnik Equipment Company. Maintaining their spirit of innovation and dedication has led Spudnik to be a world-renowned leader in the potato, sugarbeet, and specialty…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Blackfoot, Idaho |
| Organization type | Privately Held |
| Year founded | 1958 |
| Specialties | FarmingManufacturingEquipmentPotatoesIdahoand Agriculture |
| Open jobs on Jobsy | 2 |
| View page |
Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It’s about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support, and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again.
Key Responsibilities
- Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:
- Regularly visiting customers for machine setups and PDIs, start-ups, demonstrations, post-planting or post-harvest inspections, etc.
- Acting as a main point of contact for technical support, quickly resolving customer inquiries related to equipment performance, maintenance, and operation.
- Keeping customers informed with impeccable follow-up on all service requests, warranty claims, and Aftersales support activities.
- Grow the Business: Actively promote parts and service with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area by:
- Proactively recommending service and parts packages or retrofit kits during customer visits.
- Identifying customers who are not currently working with Spudnik, or could work with us more, and make and implement plans to start consulting them.
- Employees: Support and collaborate with the service team to maximize performance and provide exceptional service by:
- Coordinating with Service Technicians on machine PDIs, setups, and service jobs, both in-house and in the field
- Sharing feedback and technical expertise with the Store Manager and Technicians to ensure continuous learning and improvement.
- Providing training and mentorship to newer technicians as requested to ensure they understand equipment setups, customer service expectations, and technical processes.
- Store Operations: Contribute to smooth Store operations by providing accurate documentation by:
- Assisting in maintaining accurate records for parts orders, quotes, SROs, warranty claims, billable hours, etc.
- Collaborating with the parts department to ensure timely availability of required parts for customer service jobs and ongoing maintenance needs.
- Model company values – We listen, We walk our talk, We challenge tradition, We do the right thing, We work safe.
- Other duties and responsibilities may be assigned as necessary.
Qualifications
- Technical aptitude with agricultural or mechanical equipment.
- Strong customer service and communication skills.
- Ability to build rapport and manage client relationships.
- Experience in field support, demos, or customer education preferred.
- Detail-oriented with follow-through on technical support cases.
- Ability to work independently and as part of a service team.
- Regular lifting, carrying, pushing, or pulling of materials weighing up to 50 lbs, performed safely and as part of normal duties.
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