Posted last month
Customer Support Specialist - Clean Energy
@ GuruLink
Montréal, Quebec
Overview
GuruLink is hiring a full-time Customer Support Specialist in Montréal for its clean-energy technology business serving the residential energy market. The role handles phone, email and chat support, first-line troubleshooting, and escalation to technical and field teams. The posting states an on-site/hybrid arrangement and lists 1+ year of front-line support experience, with bilingual French/English as a nice-to-have.
Responsibilities:
- Répondre aux clients par téléphone, courriel et clavardage
- Diagnostiquer et dépanner les problèmes de produits résidentiels
- Escalader les problèmes complexes aux équipes techniques ou terrain
- Documenter les interactions dans le CRM et la base de connaissances
Requirements summary:
- Un an ou plus d'expérience en soutien clientèle de première ligne
- Connaissances de base en énergie résidentielle et électricité
- Excellentes communications écrites et verbales
- Maîtrise des logiciels de helpdesk et de Microsoft Office
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-09-30
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GuruLink
| Field | Value |
|---|---|
| Open jobs on Jobsy | 15 |
Location: Montreal, Quebec
Location: Montréal, QC — On-site/Hybrid
Type: Full-time
We’re working with a fast-growing clean-energy technology company developing innovative products for the residential energy market. They’re looking for a Customer Support Specialist to join their team in Montréal.
You’ll be the first point of contact for customers, helping answer questions, troubleshoot product or configuration issues, and guide users through product features and functionality. You’ll resolve first-line technical issues directly and coordinate with technical or field teams when more advanced support is required, while owning the customer experience through resolution.
What You’ll Do
- Support customers by phone, email and live chat.
- Diagnose basic product, configuration and residential-energy issues.
- Provide first-line troubleshooting and escalate more complex issues to technical or field support.
- Help customers understand and manage their products and services.
- Meet established customer-support response times and service levels.
- Document customer interactions, technical issues and resolutions in the CRM and knowledge base.
- Proactively address customer concerns and complaints.
- Gather customer feedback and share recurring issues with internal teams.
- Work closely with Sales, Field Operations, Product and Engineering to deliver an excellent customer experience.
Must Have Skills:
What We’re Looking For
- 1+ year of front-line customer support or customer success experience (we have multiple headcount at various seniority levels).
- Basic knowledge of residential energy and electrical concepts.
- Excellent written and verbal communication skills.
- Strong active listening, customer-service and problem-solving skills.
- Comfortable troubleshooting with customers and escalating issues when necessary.
- Able to manage multiple systems and customer interactions simultaneously.
- Familiarity with help desk software and Microsoft Office.
- Self-motivated, professional and comfortable working with minimal supervision.
Nice to Have Skills:
Nice to Have
- Bilingual French/English.
- Experience or knowledge of residential energy, solar, battery storage, EV charging or electrical systems.
- Experience supporting technical products or services.
- Familiarity with help desk/ticketing software.
- Experience working with CRM and knowledge-base tools.
- Experience providing high-touch/white-glove support for premium products or services.
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