Posted 15 days ago
Customer Value Center Representative
@ Amrize
Laval, Quebec
Overview
Amrize is hiring a Customer Value Center Representative to handle order taking and fulfillment, carrier coordination and customer follow-up. The role requires bilingual French and English and a university degree or equivalent experience, with 1 to 3 years in customer service or direct sales.
Responsibilities:
- Traiter les commandes et leur livraison ou ramassage
- Coordonner quotidiennement les transporteurs
- Répondre aux plaintes des clients et des transporteurs
- Surveiller la performance des transporteurs
- Gérer les stocks et les allocations
Requirements summary:
- Diplôme universitaire ou expérience équivalente
- 1 à 3 ans en service à la clientèle ou en vente directe
- Bilinguisme français et anglais, écrit et parlé
- Maîtrise de SAP, Microsoft et Google
- Grand sens de l'organisation et de la précision
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Administration, Marketing |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Amrize
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Amrize (NYSE: AMRZ) is building North America, as the partner of choice for professional builders with advanced branded solutions from foundation to rooftop. With over 1,000 sites and a highly efficient distribution network, we deliver for our customers in every U.S. state and Canadian province. Our 19,000 teammates uniquely serve every construction market from infrastructure, commercial and residential to new build, repair and refurbishment. Amrize achieved $11.8 billion in revenue in 2025 and is listed on the New York Stock Exchange and the SIX Swiss Exchange. We are ready to build your ambition.
- LinkedIn followers
- 113,445
- People associated on LinkedIn
- 3,400
- Reported office locations
- 8700 W Bryn Mawr Ave, Chicago, Illinois 60631, US
- Business categories
- Business Development
- Infrastructure
- Consulting
- Other recorded names
- Amrize
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,400,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Amrize (NYSE: AMRZ) is building North America, as the partner of choice for professional builders with advanced branded solutions from foundation to rooftop. With over 1,000 sites and a highly efficient distribution network, we deliver for our customers in every U.S. state and Canadian province. Our 19,000 teammates uniquely serve every construction market from infrastructure, commercial and residential to new…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 10,001+ employees |
| Headquarters | Chicago, Illinois |
| Organization type | Public Company |
| Open jobs on Jobsy | 169 |
| View page |
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!
ABOUT THE ROLE
Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.
WHAT YOU’LL ACCOMPLISH
Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).
- Main point of contact for carriers, taking care of pro-active daily calls with carriers and maintaining relationships.
- Meet and exceed customer expectations in compliance with policies, practices, and procedures.
- Respond timely to customer or carrier complaints with appropriate follow up, including escalation as required.
- Monitor carrier performance and identify patterns for optimization potential.
- Maintain real-time traffic information and stay abreast of weather forecasts.
- Responsible for utilizing and managing inventory and allocation, including selection of supply.
- Responsible for inputting manual bills of lading.
- Collaborate with sales team, logistics team, carriers and customers.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours
WHAT WE’RE LOOKING FOR
- Education: University degree or equivalent experience.
- Field of Study Preferred: Business, administration, marketing.
- Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
- Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset
Additional Requirements:
- Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec.
- Understanding of building materials industry and product knowledge (asset).
- Strong written and verbal communication skills with a high degree of accuracy.
- Skills in problem solving, decision making, and multi-tasking.
- Ability to maintain composure and a positive attitude in difficult situations.
- Strong time and self-management skills to prioritize customer calls and tasks.
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Flexible Health & Dental benefits coverage for you and your dependents.
- A generous Pension Plan designed to support you through various stages of your career and life.
- Access to voluntary programs like RRSP and TFSA for future financial planning.
- Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
- Easy access to mental health and well-being support.
- Service recognition awards to celebrate your contributions.
- Perks & discounts on a variety of products and services.
- Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
- Financial support for new parents beyond statutory benefits.
- An inclusive and welcoming environment where everyone can be themselves.
- A collaborative work culture in a supportive and team-oriented work environment
- Company-provided personal protective equipment ensuring your safety and comfort on the job.
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