Posted 8 hours ago
Delivery Account Operations Associate
@ emergiTEL Inc.
Downtown Toronto, Ontario
Overview
emergiTEL Inc. is hiring a Delivery Account Operations Associate Tier 1 on a 12-month contract at 200 King St. East, Toronto, for an education client. The role covers mailroom, shipping, document preparation, imaging and print production, with an on-site Monday to Friday 8:00 AM to 4:30 PM schedule at $25 to $31.23 per hour.
Responsibilities:
- Receive, sort, process and distribute mail, packages and supplies
- Prepare documents and operate high-speed scanning equipment
- Resolve customer issues and escalate production exceptions
- Run print production requests from intake to delivery
Requirements summary:
- 1 to 2 years in a digital print shop or customer service environment
- High school diploma or equivalent
- Intermediate MS Office and Adobe skills
- Ability to lift up to 50 lbs
Tools & skills
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
emergiTEL Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Reliability in Recruitment
Full company description
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations. emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios. emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value. We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement. The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients. Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect. By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
- LinkedIn followers
- 42,292
- People associated on LinkedIn
- 53
- Reported office locations
- 100 King St W, 2550, Toronto, Ontario M5X 1A9, CA
- 2010 Valley View Ln, Farmers Branch, Texas 75234, US
- 10124 Sheikh Zayed Rd, Trade Centre, Dubai, UAE, AE
- VISISTA, 4th Floor, Lumbini Ave, Plot #63, Hyderabad, Telangana 500032, IN
- Other recorded names
- emergiTEL
- Specialties
- Staffing
- Consulting
- Outsourcing
- Training
- Executive Search
- and Head Hunting
- Profile identifies a recruitment agency
- Yes
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | StaffingConsultingOutsourcingTrainingExecutive Searchand Head Hunting |
| Open jobs on Jobsy | 77 |
| View page |
emergiTEL is hiring a Delivery Account Operations Associate Tier 1 for our client in the Education industry. This is a 12 months Contract role.
Compensation: 25-31.23/hr inc
Location: 200 King St. East, Toronto, Ontario, Canada M5A 3W8
Job Description (English)
About the Role The Delivery Account Operations Associate Tier 1 supports mailroom, shipping, document preparation, and imaging operations for our education client. The successful candidate will deliver high-quality service, support operational efficiency, and contribute to service excellence.
Key Responsibilities
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- Deliver services in accordance with established Service Level Agreements (SLAs) and Statements of Work (SOWs).
- Resolve customer issues and escalations or escalate them appropriately.
- Perform quality checks to ensure accuracy and compliance with standards.
- Follow all safety, security, and operational procedures.
- Work independently and collaboratively within a team environment.
- Provide coverage for absent team members as required.
- Perform additional duties assigned by management.
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- Receive, sort, process, and distribute mail, packages, and supplies.
- Notify recipients of deliveries as required.
- Complete scheduled mail runs and package pickups.
- Process outgoing mail and courier shipments using the most efficient and cost-effective methods.
- Track, trace, and resolve shipping and courier issues.
- Operate, clean, and maintain mailroom and shipping equipment.
- Coordinate with third-party vendors for equipment service when required.
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- Validate and reconcile incoming boxes and files.
- Prepare documents for scanning by removing staples, clips, bindings, and other materials.
- Scan and track box barcodes using handheld scanners.
- Insert separator sheets to ensure proper document indexing.
- Identify oversized and undersized documents requiring special handling.
- Escalate production exceptions to the team lead.
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- Operate high-speed scanning equipment to convert physical documents into digital formats.
- Conduct image quality reviews to identify:
- Double feeds
- Folded corners obscuring content
- Poor image contrast or threshold issues
- Barcode separator processing errors
- Convert scanned documents, microfilm, and microfiche according to client requirements.
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- Strong attention to detail.
- Excellent communication and customer service skills.
- Professionalism, punctuality, and adherence to workplace policies.
- Experience with mail services, print production, or document management environments.
- Strong technical aptitude and ability to learn equipment and systems.
- Ability to work independently and within a team.
- Graphic design experience is considered an asset.
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- Ability to sit and stand for extended periods.
- Ability to lift up to 50 lbs.
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- On-site position.
- Monday to Friday, 8:00 AM to 4:30 PM.
- Business casual dress code.
Print Production:
• Understanding of workflow tools such as Free Flow and Fiery
• Point of contact to receive customer requests, provide estimates, schedule, and track print production request/s
• Track and store jobs as customer requires for reuse at a future date
• Wrap, pack, label, and ship finished product
• Problem solve basic issues to complete production, delivery, and output requirements
• Ability to be on your feet for up to 80% of your day
SKILLS
• Intermediate use of MS Office, Adobe and other relevant software
• Ability to work with minimal supervision
1 to 2 years’ experience in a Digital Print Shop and Customer Service environment
• Minimum High School diploma or equivalent
EXPERIENCE:
• Ability to multitask
• Excellent communications skills (oral and written)
• Ability and willingness to learn and develop
• Ability to lift up to 50 pounds
• Maintain appropriate supply inventory levels
• Maintain reporting logs and information for billing purposes
• Perform basic quality inspection before, during and after output of each production run
• Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)
• Operate digital print equipment – Black & White and Colour Copiers/Printers
Journal
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