Posted last month
Delivery Director
@ Backbase
Montréal, Quebec
Overview
Backbase is hiring a Delivery Director to lead regional delivery strategy and represent the company with strategic customers at executive and C-level. The role manages a full team (tribe) covering margin, billability, employee happiness and results, with 20-30% travel to client sites.
Responsibilities:
- Set regional delivery strategy and share the vision with customers
- Engage strategic customers at executive and C-level
- Manage a tribe of multiple customer teams
- Own margin, billability, employee happiness and team results
- Travel 20-30% to client locations
Requirements summary:
- 10+ years of experience
- 6+ years in financial sector
- Managed departments or multiple programmes
- Budget management above 2.5 Mn
- Agile coach experience
- Professional English and French
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Experience | 10+ years |
| Manages people | Yes |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Master’s degree (preferred) |
| Fields of study | Business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Backbase
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The AI-native Banking OS where customers, employees, and AI agents work as one across channels and operations.
Full company description
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Asia-Pacific, Africa and Latin America.
- LinkedIn followers
- 236,785
- People associated on LinkedIn
- 2,138
- Reported office locations
- Oosterdoksstraat 114, Amsterdam, North Holland 1011 DK, NL
- 1201 Peachtree St NE, Building 400, 900, Atlanta, Georgia 30309, US
- 81 Farringdon Street, London, England, GB
- The Bonded Warehouse, Atlantic Wharf, Cardiff, Cardiff CF10 4HE, GB
- 3 Church Street, Level 25 Samsung Hub, Singapore, 049483, SG
- 802 W Bannock St, Boise, Idaho 83702, US
- Sarphatistraat 370, Amsterdam, North-Holland 1018GW, NL
- 140 Yonge St, Ste 301,, Toronto, Ontario M5C1X6, CA
- Marina Plaza - Level 9, Dubai Marina, Dubai, AE
- Boulevard Miguel de Cervantes Saavedra, Miguel Hidalgo, Mexico City 11520, MX
- Edifício Tarumã, Av. das Nações Unidas, 6º andar Chácara Santo Antônio (Zona Sul), Sao Paulo, 04794-000, BR
- Business categories
- Mobile Apps
- Banking
- Software
- Enterprise Software
- SaaS
- FinTech
- Developer Tools
- Financial Services
- Other recorded names
- Backbase
- Specialties
- Banking Operating System
- Banking-as-a-Service
- Journey Orchestration
- Banking Cloud
- Banking Modernization
- Engagement Banking
- Onboarding & Account Opening
- Digital Banking
- Digital Onboarding
- Digital Lending
- Loan Origination
- Digital Investing
- Core Modernization
- Omni-channel Banking
- and Whitelabel Banking Platform
- Profile identifies a recruitment agency
- No
- Reported total investment
- 127,434,666
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Amsterdam, North Holland |
| Organization type | Privately Held |
| Year founded | 2003 |
| Specialties | Banking Operating SystemBanking-as-a-ServiceJourney OrchestrationBanking CloudBanking ModernizationEngagement BankingOnboarding & Account OpeningDigital BankingDigital OnboardingDigital Lending |
| Open jobs on Jobsy | 4 |
| View page |
The Job in short
As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.
Meet the job
You are responsible for the regional delivery strategy and for sharing the vision to the customers while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.
You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team. Margin, billability, employee happiness, education, personal care and team results. You must be able to translate project results into cost savings, increased sales, improved customer satisfaction and a healthy working environment.
To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.
How about You
+10 years experience;
Solid experience in financial sector (6+ years);
Managed a department or multiple streams / programmes of work;
Can demonstrate experience in startup / scaleup environment;
Total budget management in a point of time above 2.5 Mn;
Agile coach experience;
Expert at managing commercial responsibilities;
Preferably Master's degree in a business related field;
Professional working proficiency in the English and French.
Journal
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