Delivery Planning Team Lead

The Dufresne Group is currently seeking a Delivery Planning Team Lead for our Delivery Planning Team in Winnipeg, MB.

As the Delivery Planning Lead, you would be responsible for leading the day-to-day performance of the Delivery Planning team, ensuring delivery routes, capacity, workflow, and resources are coordinated to support reliable execution and a strong guest experience.

In this role, you would lead, coach and develops team members while monitoring planning performance, resolving operational issues, and strengthening consistent application of routing standards and processes. You would also collaborate with the Manager, Fleet Capacity & Compliance and cross-functional partners to improve planning processes, systems, reporting, and departmental effectiveness.

The Dufresne Group is committed to investing in our team members; we offer:

• Market competitive wages;
• Comprehensive benefits plan and excellent employee discounts;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values;
• The opportunity to work for one of Canada's Best Managed Companies.

As the Delivery Planning Coordinator you will:

• Lead daily operations by assigning workloads, coordinating team coverage, and adjusting priorities to maintain operational continuity and hit delivery targets.

• Supervise and develop the team through hands-on coaching, training, clear performance expectations, and constructive feedback.

• Monitor key performance metrics around routing accuracy, capacity, and workflow to resolve bottlenecks and manage operational risks.

• Drive process standards and improvements by enforcing SOPs, identifying root causes of issues, and assisting with system or process enhancements.

• Collaborate across departments including Transportation, Distribution, Guest Care, and Stores to resolve cross-functional issues and streamline the delivery workflow.

• Lead team communications through regular huddles to align on goals and priorities, stepping in to handle routing duties whenever extra coverage is needed.

As a successful candidate you will have the following:

• High school diploma.
• 3+ years of experience in logistics, delivery planning, routing, capacity management, or a related operational environment is required.
• 1+ years of formal or informal team leadership, coaching, or training experience is preferred.
• Experience analyzing operational performance, resolving workflow or capacity issues, and recommending improvements is required.
• Experience with process improvement, systems implementation, user acceptance testing, automation, or technical teams is an asset.
• Experience utilizing routing software or Storis is considered an asset.
• Well organized with the ability to prioritize and multi-task.
• Ability to meet tight deadlines.
• Excellent verbal, written, and electronic communication skills.
• Knowledge of Canada’s geographic locations a benefit.
• Flexible availability - this team operates 7 days per week and schedules may fall within evenings and/or weekends.
• Occasional overtime may be required with little or no notice in order to meet deadlines.

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