Deployment Coordinator (Remote from within Western Canada)

Deployment Coordinator

Job Description

The Deployment Coordinator is responsible for coordinating the storage, logistics, allocation, and delivery of company equipment in support of customer installations and internal operational needs. Working closely with print sales, purchasing, customer service, and other finance and operations teams, this role helps ensure equipment orders are tracked accurately and move efficiently from purchase through to delivery.

This position plays an important role in supporting a smooth, accurate, and collaborative deployment process for both new and existing customers.

Daily responsibilities will include the following:

• Oversee and coordinate all equipment orders from initiation to completion.
• Monitor all inbound and outbound equipment shipping activities.
• Collaborate with Purchasing & Procurement to track arrival dates and manage backordered items.
• Plan, schedule, and track equipment deliveries to ensure accuracy and efficiency.
• Verify that completed products are configured according to customer specifications.
• Manage equipment allocation to ensure orders meet operational and customer needs.
• Coordinate and load balance delivery drivers, setup technicians, install technicians, and print support desk and 3^rd party partners.
• Route planning and geolocation tracking for deliveries.
• Manage equipment removals and relocations as per customer requirements.
• Communicate with customers to confirm delivery schedules and provide updates.
• Oversee the physical delivery process, ensuring accuracy and compliance with internal procedures.
• Ensure timely and accurate delivery of all products.
• Maintain detailed logs and records of equipment sales and delivery progress.
• Build strong relationships with internal and external customers through proactive communication and solution-focused support.
• Develop, update, and maintain SOPs to support consistent business practices.
• Identify, recommend, and implement process improvements to increase operational efficiency.
• Utilize internal software and systems to manage tracking, installations, and related logistics tasks.
• Safeguard confidential information in alignment with organizational policies.
• Perform additional duties as assigned.

Qualifications and Skills Required:

• Strong problem-solving abilities with excellent task prioritization and customer service skills.
• Proficiency in software applications, including Microsoft 365, Teams and Adobe software.
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders at all levels of the organization.
• Commitment to continuous improvement and operational excellence.
• Demonstrated ability to achieve results through initiative, innovation, and sound decision‑making.
• Dedication to personal and professional development.

What NextGen Offers

At NextGen Automation, we believe great people do their best work when they feel supported, valued, and empowered to grow. When you join our team, you'll find more than a job. You'll find a place where your contributions matter and your development is encouraged.

We offer:

Competitive compensation

• Comprehensive health, dental, and wellness benefits
• Group RRSP program with employer matching
• Career growth within a growing, technology organization
• Modern tools, equipment, and technology to help you succeed
• A collaborative, supportive, and people-first culture
• Flexible working arrangements - this role can operate fully remotely from anywhere in Western Canada
• Opportunities to make a meaningful impact on our customers and teammates

Our Culture is built around five core values:

• Be Supercool: Bring energy, positivity, and personality to everything you do and offer appreciation and support to your team.
• Think Customer First: Put our customers at the centre of our decisions.
• Act with Integrity: Do the right thing, every time.
• Be Dedicated: Take pride in our work and follow through on our commitments.
• Stay Agile: Embrace change, be curious and find better ways to get things done.

These values guide how we work, support one another, and create exceptional experiences for our customers.

If you're looking for a company where you can build your career, contribute to a great team, and make a real difference, we'd love to hear from you.
8am-5pm
40 hours