Deposit Administrator (12-Month Contract)

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. This job posting is for an existing vacancy.

About the role:

The Deposit Administrator plays a key role in supporting Peoples Group’s deposit operations by performing a variety of administrative tasks related to account openings, deposit processing, reconciliations, and agent account management. This role is ideal for a detail-oriented professional with a strong commitment to service excellence and experience in financial services.

This is a 12-month contract position based in Toronto.

About the day-to-day:

• Accurately process new client account openings in compliance with Peoples Group policies and AML/KYC regulations.
• Handle registered and non-registered account applications and business account openings.
• Perform financial and non-financial account maintenance to meet client and business expectations.
• Respond to client inquiries related to account opening applications.
• Maintain up-to-date knowledge of Peoples Group deposit products, services, and relevant legislation.
• Execute back-office functions including GL reconciliations, return items, wire transfers, and DNA postings.
• Manage agent-related tasks such as registrations, transactional postings, commission payments, and reporting.
• Ensure daily work is balanced and troubleshoot system-related issues raised by CSRs.
• Participate in upgrades to the DNA banking platform and contribute to process improvements.
• Perform general administrative duties including document scanning, uploading, and filing.
• Ensure coverage of responsibilities during absences and support team members in daily operations.

About the qualifications:

• Minimum 2 years of experience in an administrative and/or customer service role within financial services.
• Excellent verbal and written communication skills.
• Strong dispute resolution and problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Effective organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with DNA Platform/Fiserv and/or PPLUS is an asset.
• Knowledge of AML/KYC compliance and privacy protection practices.

About us:

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation:

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $55,000 and $60,000 per year, depending on the knowledge, skills, abilities, and experience that the chosen candidate possesses.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.