Posted yesterday
Salesforce Business Analyst
@ OSI Digital
Vancouver, British Columbia
Overview
OSI Digital is hiring a full-time Salesforce Business Analyst in Vancouver, BC. The role elicits business needs, documents future-state Sales Cloud and Service Cloud solutions, and writes user stories for the delivery team. The posting asks for 5+ years of Sales Cloud and Service Cloud experience, including one enterprise client.
Responsibilities:
- Define and verify story acceptance criteria
- Elicit business needs and pain points
- Document future-state Sales Cloud and Service Cloud solutions
- Create iterative solution prototypes
- Assist with project scoping and estimates
Requirements summary:
- 5+ years on Sales Cloud and Service Cloud, one enterprise client
- Excellent Salesforce configuration knowledge
- Working knowledge of agile processes
- Strong verbal and written communication
- Ability to influence senior management without authority
- Bachelor's degree or equivalent in computer science or IT
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer science, Information technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OSI Digital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Purpose-built business & technology solutions that optimize performance to enable data-driven outcomes for our customers
Full company description
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth. We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes. With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage. With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.
- LinkedIn followers
- 49,724
- People associated on LinkedIn
- 1,363
- Reported office locations
- 26745 Malibu Hills Road, Suite 300, Calabasas, California 91301, US
- 2525 Main St, Suite 350, Irvine, California 92614, US
- Plot # 37, L&T Infocity Lane, HITEC City Phase 2, Madhapur, Hyderabad, Hyderabad 500081, IN
- 7436 Fraser Park Drive, Suite 205, Burnaby, British Columbia V5J 5B9, CA
- F2EO01, 2nd Floor Building 9, Po Box: 501804, Dubai Internet City, Dubai 35V5, AE
- 3 Allied Dr, Suite 303, Dedham, Massachusetts 02026, US
- 5851 Legacy Circle, Plano, Texas 75024, US
- 70 Mansell Ct E, Suite 5, Roswell, Georgia 30076, US
- 5 Penn Plaza, 23rd Floor, New York , NY 10001, US
- 591 Mantua Blvd, Suite 201, Sewell, New Jersey 08080, US
- 4055 Lake Washington Blvd NE, Suite 250, Kirkland, Washington 98033, US
- 457 9th Cross Road, Bengaluru, Karnataka 560078, IN
- World Trade Center, Babar Road, New Delhi, Delhi 110001, IN
- 23 Thiru Vi Ka Industrial Estate, 2nd Floor, Guindy, Chennai 600032, IN
- Business categories
- Information Technology
- Software Development
- Other recorded names
- OSI Digital
- Specialties
- Business Applications
- Data Analytics
- Application Development
- Infrastructure
- Application Integration
- ERP
- Tableau
- Cloud Integration
- Machine Intelligence
- Artificial Intelligence
- Digital Transformation
- Industrial IoT
- IT Consulting
- Business Transformation
- Network Optimization
- Salesforce Implementation
- Software as a Service (SaaS)
- DevOps
- Managed Services
- Infrastructure Services
- Platform as as Service (PaaS)
- and CRM
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth. We believe…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | Calabasas, California |
| Organization type | Privately Held |
| Year founded | 1993 |
| Specialties | Business ApplicationsData AnalyticsApplication DevelopmentInfrastructureApplication IntegrationERPTableauCloud IntegrationMachine IntelligenceArtificial Intelligence |
| Open jobs on Jobsy | 6 |
| View page |
Type: FT
Location: Vancouver, BC Canada
Roles and Responsibilities:
- Make sure that the Story acceptance criteria is defined and met, solving questions from developers about features, helping PMs clarify questions and documenting, acting as Scrum Masters in sprints, depending on capacity, jumping in to help QA with Manual testing.
- Excellent knowledge of Salesforce configuration
- Works closely with business owners to identify / understand business needs and translates these into effective stories that are aligned with the functionality and technology roadmap and strategic direction of the team.
- The BA will elicit current state pain points and uncover gaps in Sales Cloud/Service cloud best practices. From the session output, the BA will work with their delivery team to document a future state system and be responsible for its approval and decomposition into user stories.
- Creates iterative prototypes of solutions as required to demonstrate and ensure business alignment with proposals
- Recommends and participates in the design and implementation of standards, tools, and methodologies
- Assists with project scoping and effort estimations
- Demonstrated experience with full life cycle implementations of Sales Cloud/ Service cloud solutions, deep understanding of lead to cash and business processes.
- Responsible for story deliveries and achieving milestones
Requirements:
- Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.
- Proficient with end-to-end Sales cloud, service cloud
- Enthusiastic, professional, and confident personality, with a focus on customer success.
- Excellent listening & reading skills to fully understand the customer requirements and pain points.
- Demonstrable ability to effectively exert influence across teams without direct authority and especially towards senior management
- Must be able to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions based on available information
- Takes ownership of problems and proactively document them, ensuring that stories continue to meet business requirements and aligns with the vision, mission, objectives, strategy of the team
- Strong verbal and written communication skills with proven ability to deliver projects within a fast paced, multi-disciplined technology environment. Proactive in setting up calls and ability to take notes from meetings and share it with attendees.
- Working knowledge and experience of agile processes
- Bachelor’s degree or equivalent in computer science and information technology
- Strong leader & team player, able to get along with Business Stakeholders and the Dev Team alike. Proactively setup meetings with business stakeholders and lead them.
- Work with other BAs to provide an end-to-end high-level user flow.
- Knowledge of JIRA / Confluence preferred.
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