Posted 5 days ago
Senior Salesforce Business analyst
@ HCLTech
Canada
Overview
HCLTech is hiring a Senior Business Analyst with 10+ years of experience in business analysis, requirements management and CRM transformation. The role covers Salesforce Sales Cloud, CPQ and Revenue Cloud, plus SAP integrations for customer, product and pricing master data.
Responsibilities:
- Gather and document business requirements with stakeholders
- Write user stories, BRDs and functional specifications
- Liaise between business, Salesforce, SAP and development teams
- Analyze and recommend improvements to business processes
- Support SIT, UAT and business sign-off
Requirements summary:
- 10+ years in business analysis and CRM transformation
- Hands-on Salesforce Revenue Cloud, CPQ and Sales Cloud
- Domain knowledge in Quote-to-Order and Lead-to-Opportunity
- SAP integration knowledge for master and pricing data
- Salesforce certification eligible
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 10+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HCLTech
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
We are seeking an experienced Senior Business Analyst with 10+ years of experience in business analysis, requirements management, and CRM transformation programs. The ideal candidate will work closely with business stakeholders, sales teams, customer service teams, and IT teams to capture, analyze, document, and validate business requirements across Salesforce and SAP platforms. The candidate should possess strong domain knowledge in Lead-to-Opportunity, Quote-to-Order (Q2O), Account & Contact Management, Salesforce Sales Cloud, and integrations with SAP for Customer Master, Product Master, and Pricing data management. Key Responsibilities Engage with business stakeholders to gather, analyze, and document business requirements. Facilitate workshops, requirement discovery sessions, and process mapping exercises. Translate business needs into functional requirements, user stories, BRDs, and functional specifications. Act as a liaison between business users, Salesforce teams, SAP teams, and development teams. Analyze current state and future-state business processes and recommend improvements. Support requirement prioritization and backlog management. Define end-to-end business processes and integration requirements. Collaborate with solution architects and technical teams during design and implementation. Ensure traceability of requirements through design, development, testing, and deployment phases. Support SIT, UAT, and business sign-off activities. Identify process gaps, risks, dependencies, and opportunities for optimization. Provide ongoing support during project delivery and post-go-live stabilization. Strong hands-on knowledge of Salesforce Revenue Cloud, Salesforce CPQ , Sales Cloud. Salesforce Certified professionals are eligible for this requirement. Preferred Certifications : Salesforce Business Analyst , Salesforce CPQ Specialist, Sales Cloud Consultant, Salesforce Revenue Cloud Accreditation (Preferred)
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