Design Consultant (GTA)

We are seeking a reliable and organized Design Consultant, responsible for providing a best-in-class customer experience for every Caivan Homeowner. The Design Consultant is accountable for the overall customer experience, relationship management and dispute resolution.

Compensation includes an hourly rate of $28.85 plus monthly added earning potential.

This above range encompasses the base rate as well as opportunity for performance-based commissions. Overall compensation varies on individual performance.

Why Caivan?

Industry Leading Wages

Automatic Increase Program

Paid Operations Shutdown (in addition to Paid Vacation Days, subject to operational requirements)

Complimentary Daily Lunch Program

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Bi-Weekly Payments directly to your bank account

Does the following describe you?

Passionate about creating exceptional customer experiences

Enthusiastic and eager to learn

Results-driven with a positive attitude

Highly organized and proactive in managing priorities and action items

Detail-oriented

Professional and confident

Warm, approachable, and engaging

A collaborative Team player

To be considered for this role, candidates must have:

• A minimum of 2+ years of experience working directly with clients to understand their needs, provide recommendations, and support informed decisions
• Valid Driver’s License and access to a reliable vehicle
• Proficiency with Microsoft Office Suite
• Post-secondary education in Design, Business Administration or a related field is considered an asset
• The ability to stay in Ottawa for up to 3 months of dedicated in-person training - this is a great opportunity to visit & explore the Nation’s Capital! Travel accommodations & incidentals are included during your time in Ottawa

About the Role

• Full-time, in person - 44 hours per week
• Regular weekend work is required as part of the standard schedule
• Design Studio operates daily from 8:30am-8pm
• Highly client-facing, with approximately 75% of the role spent directly supporting and guiding customers
• In-person role within a fast-paced, customer-focused Design Studio environment

You Will Bring

• Post-secondary education in Design, Business Administration or a related field is considered an asset
• Minimum of 2 years’ experience in a similar position
• Valid driver’s license with access to a reliable vehicle and willingness to travel

Exceptional Skills Required

• Ability to multitask and handle multiple accounts and projects at once
• Strong communication skills to enhance our customer’s experience
• Meticulous attention to detail, innovative thinking, and problem-solving skills
• Ability to work independently with minimal supervision as well as effectively as part of a Team
• Must be highly motivated with a demonstrated track record of providing outstanding customer service

Key Responsibilities

• Assist with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
• Ensures that the Design Studio is well integrated into the other departments to operate efficiently and deliver on customer expectations
• Hosts Design Studio open house hours, walking customers through the Studio and explaining the available options
• Ensure delivery of an exceptional customer experience from first introduction to the close of the customer’s home (using the established process)
• Monitors scheduling all required appointments for Customers, with assistance from the Coordinator
• Manage and maintain labelling and the organization of samples in the Design Studio, as required
• Assists with all administrative work in the Design Studio, and provides general support, as required
• Drives and manages customer service experience as set out by Caivan’s Touchpoint map
• Achieve sales targets and projections
• Complete and explain Design Studio Amendments with Customers
• Complete interior colour and design selections with Customers
• Follow-up with customers via telephone and email
• Complete Design Centre reports on a weekly basis
• Liaise with Marketing and Construction departments on a continuous and consistent basis
• Prepare and serve beverages & light refreshments for every visitor, creating a warm, hospitality‑driven experience
• Maintain the refreshment area as a Team
• Perform any other duties, as required

Additional Notes

• Extended periods at a computer may be required at times
• The job description implies the performance of repetitive tasks
• Weekend and holiday work is required

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. All hiring decisions involve human review and oversight.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.