Posted 6 days ago
Desktop Support Engineer
@ HCLTech
Port Moody, British Columbia
Requirements summary:
- • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
- • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Good Experience in deskside support.
- Required Skills and Experience:
- • Associate Degree in Computer Science or related field
- Additional requirements:-
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
HCLTech
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Job Title :- Desktop Support Engineer .
Job Location :- Port Moody, BC
Job Description as follows:
Roles & responsibilities:
• Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications.
• Troubleshooting Unified communication tools such as Teams video call related issues.
• Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
• Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
• Troubleshooting Windows Profile, printers, shared drives related issues.
• Troubleshooting network connectivity issues.
• Deploying standard image on desktops and laptops using Endpoint manager/Intune.
• To provide 1st line technical support; answering support queries via phone and email.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
• To take ownership of user problems and be pro-active when dealing with user issues.
• To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• To escalate more complex calls to the relevant IT Support member.
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Pre-build PCs. Good Experience in deskside support.
Required Skills and Experience:
• Associate Degree in Computer Science or related field
• Professional demeanor
• Excellent communication skills
Additional requirements:-
- Must possess a valid driver's license.
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