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Posted 6 days ago

Desktop Support Engineer

@ HCLTech

Port Moody, British Columbia

Full-time
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SIGNALS

Requirements summary:

  • • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
  • • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Good Experience in deskside support.
  • Required Skills and Experience:
  • • Associate Degree in Computer Science or related field
  • Additional requirements:-
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-04
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

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Job description

Job Title :- Desktop Support Engineer .

Job Location :- Port Moody, BC

Job Description as follows:

Roles & responsibilities:

• Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications.

• Troubleshooting Unified communication tools such as Teams video call related issues.

• Should be familiar with collaboration tools, meeting room equipment and meeting room checks.

• Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.

• Troubleshooting Windows Profile, printers, shared drives related issues.

• Troubleshooting network connectivity issues.

• Deploying standard image on desktops and laptops using Endpoint manager/Intune.

• To provide 1st line technical support; answering support queries via phone and email.

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Technical Proficiencies:

• To take ownership of user problems and be pro-active when dealing with user issues.

• To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.

• Respond to inquiries from clients and help them resolve any hardware or software problems.

• To escalate more complex calls to the relevant IT Support member.

• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

• Pre-build PCs. Good Experience in deskside support.

Required Skills and Experience:

• Associate Degree in Computer Science or related field

• Professional demeanor

• Excellent communication skills

Additional requirements:-

- Must possess a valid driver's license.

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