First seen by our source: just now
Desktop Support Engineer - Full Time
@ Sharp Brains
Waterloo, Ontario
Overview
Sharp Brains is hiring a Desktop Support Engineer on a full-time basis to join its IT support team. The role provides L1/L2 end-user support covering hardware, Windows, Microsoft 365 and connectivity. The engagement is a 1099 independent contractor agreement with a long-term opportunity.
Responsibilities:
- Provide L1/L2 desktop and end-user technical support
- Troubleshoot hardware, software, Windows and connectivity issues
- Install, configure and maintain desktops, laptops and peripherals
- Support Microsoft 365, Outlook, VPN and business applications
- Assist with Active Directory and user account management
Requirements summary:
- Previous Desktop Support or IT Support experience
- Strong knowledge of Windows and computer hardware
- Familiarity with Microsoft 365, Active Directory and ticketing systems
- Good troubleshooting, communication and customer service skills
- Ability to work independently on consistent full-time support
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sharp Brains
Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.
Key Responsibilities:
- Provide L1/L2 desktop and end-user technical support.
- Troubleshoot hardware, software, Windows OS, and connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Support Microsoft 365, Outlook, VPN, and business applications.
- Perform hardware replacements, software installations, and system configurations.
- Assist with Active Directory and user account management.
- Maintain ticket documentation and ensure timely resolution of technical issues.
Requirements:
- Previous experience in Desktop Support or IT Support.
- Strong knowledge of Windows operating systems and computer hardware.
- Familiarity with Microsoft 365, Active Directory, and ticketing systems.
- Good troubleshooting, communication, and customer service skills.
- Ability to work independently and provide consistent full-time support.
Engagement Details:
- Full-time position.
- 1099 Independent Contractor agreement.
- Long-term engagement opportunity.
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