Director – Corporate Platforms & Business Functions

Reporting to the Vice President, Integrated Management Systems, the Director, Corporate Platforms & Business Functions is responsible for the strategy, evolution, operations, and value creation of the cross-functional platforms that support Pomerleau employees, corporate functions, and shared services.

The portfolio includes SuccessFactors, ServiceNow, and other shared platforms supporting Human Resources, Sales and Customer Relationship Management (CRM), Legal Affairs, Service Management, and other corporate functions.

The mandate includes the operation and enhancement of platforms already under management, the progressive integration of platforms that are not currently governed through a structured operating model, as well as the technology deployment of SuccessFactors and the preparation for its long-term operational ownership.

The Director defines the portfolio roadmaps and ensures alignment across business processes, data, integrations, and user experience, while promoting the consolidation and reuse of enterprise-wide capabilities.

The role leads the functional and technical teams, as well as external partners responsible for the evolution, integration, operation, and support of these platforms. The Director is accountable for their stability, performance, adoption, and the business value they generate. What you will do

Corporate Functions Effectiveness and Employee Experience

• Act as the owner of the enterprise-wide corporate platforms portfolio.
• Be accountable for the satisfaction of corporate functions and users regarding the capabilities provided.
• Understand the challenges and needs of Human Resources, Sales, Legal, and other corporate functions in order to guide priorities.
• Ensure business units have the platforms, data, and processes needed to deliver services efficiently.
• Continuously measure and improve the value generated by corporate platforms.

Portfolio Strategy and Evolution

• Define the long-term vision for corporate platforms and their positioning within the enterprise ecosystem.
• Develop multi-year roadmaps aligned with the priorities of corporate functions and the organization.
• Identify shared capabilities that can support multiple business areas and simplify the employee and user experience.
• Promote platform consolidation, standardization, and reuse of cross-functional capabilities.
• Define the investments and priorities required to evolve the portfolio.

Ownership and Transformation of Corporate Platforms

• Lead the technology deployment of SuccessFactors and prepare for its long-term ownership and support following implementation.
• Establish the capabilities, roles, processes, and service levels required to operate and evolve SuccessFactors.
• Drive the evolution of platforms supporting sales and customer relationship management, including CRM solutions.
• Gradually assume ownership of corporate platforms that are not currently managed under a structured platform model.
• Define a clear transition roadmap for each of these platforms in collaboration with the relevant business functions.
• Develop a common governance, prioritization, operations, and lifecycle management model.
• Ensure consistent ownership and management of platforms such as ServiceNow and solutions supporting Human Resources, Sales, Legal, and other corporate functions.

Practice Leadership
• Lead the functional, technical, integration, and development teams responsible for the platforms.
• Build the internal capabilities required to operate and evolve the portfolio.
• Ensure effective capacity planning and management of internal and external teams.
• Foster a culture focused on service excellence, business partnership, accountability, and value creation.

Software Governance and Architecture

• Ensure functional and technological governance of the platforms within the portfolio.
• Maintain alignment with enterprise architecture standards and technology guidelines.
• Provide direction on configurations, custom developments, integrations, and platform extensions.
• Collaborate with Architecture, Data, Integration, and Cybersecurity teams to ensure robust, secure, and scalable platforms.
• Ensure consistency of processes, data, and integrations across the portfolio.

Delivery and Operational Performance

• Be accountable for the availability, stability, security, and performance of the platforms.
• Ensure delivery of initiatives on time, within budget, and aligned with expected outcomes.
• Establish governance and monitoring mechanisms at the operational, tactical, and strategic levels.
• Manage risks, issues, and dependencies associated with the portfolio.
• Ensure the quality, adoption, and realization of expected benefits from deployed platforms.

Vendor and Partner Management

• Define the strategy for leveraging software vendors, system integrators, consultants, and specialized partners.
• Manage relationships with strategic vendors and partners.
• Participate in contract negotiations and agreement management.
• Optimize value obtained from external partners and manage platform and service costs effectively.
• Establish a sustainable balance between internal capabilities and external expertise.

This role could be for you if you have

• A Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
• A minimum of 10 years of experience managing complex enterprise platforms.
• Significant experience overseeing a portfolio of corporate or cross-functional platforms supporting multiple business functions.
• Experience implementing or evolving enterprise HR platforms, particularly SuccessFactors or a comparable solution.
• Experience with enterprise platforms such as ServiceNow or other corporate solutions supporting cross-functional processes, including service requests, workflows, and automation.
• Experience with enterprise CRM solutions supporting sales and customer relationship management, such as Salesforce, Microsoft Dynamics 365, or a comparable platform.
• Experience with platforms supporting functions such as Human Resources, Sales, Legal, Service Management, or workflow automation.
• Experience leading multidisciplinary teams and managing external partners.
• Experience managing transformation programs impacting multiple business functions.
• Experience in platform governance and strategic vendor management.

Key Competencies

• Strategic Leadership
• Customer Focus and Value Creation
• Understanding of Corporate Functions and Employee Experience
Knowledge of Human Resources, CRM, and Legal Business Processes
• Enterprise Platform Management
• Governance and Portfolio Management
• Transformation Management
• Executive Communication
• Stakeholder Influence and Management
• Vendor and Partner Management
• Strategic Thinking and Decision-Making

• Collaboration and Pragmatism • RRSP with up to 5% employer matching

• Hybrid work model for corporate roles
• Employee stock ownership program
• Career growth through real development opportunities
• Transit pass reimbursement — get to work for free
• Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers. Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you, apply for this role or connect with one of our recruiters to learn how we can support you throughout the process.