Director, IT Infrastructure

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

Reporting to the Sr. Director of Infrastructure & Unified Communications, the Director of IT Infrastructure is accountable for all aspects of Technology Infrastructure, Systems, and End User Services. This role is responsible for the design, deployment, management, monitoring, and security of storage and compute infrastructure, ensuring the reliability and scalability of Beanfield’s systems. Additionally, the Director oversees IT services for internal teams, delivering efficient end-user support and internal IT management.

The Director will lead the recruitment, development, and succession planning for the IT Infrastructure Engineering team while managing the IT department to ensure alignment with Beanfield’s business objectives and IT strategy. As a key member of the senior IT leadership team, this role plays a critical part in shaping and executing the Beanfield’s 5-year Technology Strategy, ensuring it supports the company’s long-term success and aligns with its strategic goals.

What You’ll Do

Strategic Planning

• Collaborate with the Systems Engineering Team to develop the overall infrastructure strategy, setting standards and defining capability needs across storage, compute, and virtualization environments, including VM clusters running critical systems. Ensure lifecycle management is in place to sustain and evolve the infrastructure.

• Work with management and department leaders to assess both near- and long-term infrastructure requirements for systems infrastructure, and cloud services, ensuring these align with Beanfield’s strategic goals and operational demands.

• Lead strategy around containerization for Beanfield

• Provide budgetary inputs to support a 5-year technology forecast, identifying key infrastructure projects and expenses required to maintain lifecycle standards and meet future system capability needs. Ensure budget planning aligns with Beanfield’s business objectives.

• Collaborate with key stakeholders to define and prioritize infrastructure capability needs, translating business requirements into technical solutions that address current and future demands.

IT Systems & Infrastructure Operations

• Oversee the design, deployment, and management of systems infrastructure, virtualization, associated software and operating systems.

• Ensure the creation and maintenance of comprehensive operational documentation, including infrastructure configuration, disaster recovery plans, and service records to support business continuity and disaster recovery strategies.

• Direct compliance audits for server, security, system backup procedures, and disaster recovery processes in alignment with Beanfield's business continuity and IT security policies.

• Provide leadership and support for all corporate applications not developed in-house

• Monitor system performance, conduct regular testing, and develop performance reports to ensure system reliability and identify areas for improvement.

• Oversee troubleshooting, root cause analysis, and incident management processes, ensuring swift resolution of issues impacting system uptime and performance.

• Lead the optimization of infrastructure operations through the development and testing of scripts, programs, and configurations, supporting routine system maintenance and operational tasks.

• Ensure all server, storage, and virtualization assets meet Beanfield’s Threat Vulnerability Management and hardening standards, with a focus on compliance with security protocols.

• Collaborate with cross-functional teams to ensure smooth and reliable operation of systems that support key business processes, working closely with the IT service desk for internal team support.

• Develop and manage the KPI and reporting functions, ensuring accurate tracking of infrastructure performance metrics, resource utilization, and system efficiency. Provide regular reports to senior leadership to inform decision-making and optimize operations.

Resource and Financial Management

• Technology Acquisition and Research: Direct the research and evaluation of hardware, software, and systems products to support strategic technology decisions. Oversee procurement processes and vendor selection to ensure that Beanfield invests in scalable, cost-effective infrastructure solutions.

• Budget Planning and Financial Oversight: Lead the annual budget planning process for Systems Engineering and Infrastructure, aligning financial forecasts with strategic technology goals. Monitor and manage budgetary allocations for ongoing operations, upgrades, and new initiatives, ensuring prudent cost management.

• Cost-Benefit and ROI Analysis: Conduct thorough cost-benefit and return on investment analyses for proposed systems and infrastructure projects, providing executive leadership with data-driven insights to aid in decision-making and resource allocation.

• Vendor and Procurement Management: Oversee the procurement of new technology and manage vendor relationships, including contract negotiations and performance evaluations. Ensure that vendor partnerships support the delivery of high-quality, cost-effective systems infrastructure.

• Team Development and HR Leadership: Lead recruitment, development, and retention efforts for the Systems Engineering team. Foster an environment of continuous learning and professional growth, ensuring the team is equipped to meet current and future technology needs.

End User Services

• Oversee IT Service Desk Operations: Provide strategic oversight for IT Service Desk operations, ensuring efficient support and technical issue resolution for corporate and remote offices. Lead the delivery of centralized end-user services, driving high user satisfaction and service efficiency.

• Manage IT Hardware Lifecycle: Oversee the entire asset lifecycle for end-user devices, including procurement, deployment, maintenance, and decommissioning of laptops, desktops, and other IT equipment and end user software. Ensure proper warranty and maintenance support, while optimizing resources to meet nationwide user demands.

• IT Resource Allocation: Provide strategic oversight for IT resource planning, working with the Manager to ensure that the department's tools, services, and staff are optimized to meet and handle nationwide end-user demands.

• Manage IT Policy Compliance and Risk Mitigation: Ensure compliance with IT policies related to hardware usage, security, and software licensing. Develop and manage risk mitigation strategies, disaster recovery, and business continuity plans that align with Beanfield’s strategic objectives and SOC 2 Type II compliance.

What You Bring

• Bachelor’s degree in information technology, Computer Science, or a related field.

• 10+ years of progressive experience in managing systems engineering functions, with expertise in IT operations, systems architecture, information security, and infrastructure management in Linux-based environments.

• Linux Enterprise Server Platforms: Extensive experience with managing and optimizing Linux-based systems (e.g., Red Hat, Ubuntu, CentOS) in enterprise environments.

• Hypervisor Technologies: In-depth knowledge of virtualization technologies, including VMWare, Proxmox, KVM, with experience in managing virtualized environments for scalable, high-performance infrastructure.

• Substantial exposure to IT infrastructure and cloud platforms, with a proven ability to manage complex systems at scale, including Linux server environments, VM clusters, and hybrid cloud services.

• Leadership in multi-year systems engineering roadmaps, aligning infrastructure initiatives with Beanfield’s long-term business goals while ensuring compliance with regulatory and security standards.

• Proven expertise in strategic planning and execution, with experience directing large-scale systems engineering projects, managing multiple budgets, and leading cross-functional teams to achieve technology objectives.

• Experience managing geographically distributed teams, ensuring effective collaboration and performance across diverse groups while maintaining alignment with Beanfield’s operational and business needs.

• Strong organizational change management skills, with the ability to lead system transition initiatives, implement new technologies, and drive operational efficiencies in infrastructure and end-user services.

• Ability to collaborate with senior leadership, assessing business needs to develop stable, reliable, and cost-effective systems engineering solutions that align with Beanfield’s corporate strategy.

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.

• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.

• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [email protected], we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.