Posted 12 days ago
Director of Patient & Referrer Engagement
@ MIC Medical Imaging
Edmonton, Alberta
Overview
MIC Medical Imaging is hiring a Director of Patient and Referrer Engagement, a senior leadership role shaping how patients and referring physicians experience MIC. The work covers patient access, call centre operations, referrer relations, marketing and brand.
Responsibilities:
- Set patient and referrer experience strategy
- Lead patient access and call centre services
- Strengthen relationships with referring physicians and clinics
- Lead marketing, communications and brand
- Establish service standards and performance measures
Requirements summary:
- Post-secondary degree in business, healthcare, communications, marketing or health sciences
- Progressive senior leadership experience
- Proven success leading teams and cross-functional initiatives
- Strong relationship-building and stakeholder management
- Ability to turn data and feedback into service improvements
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Allied health |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Fields of study | Business, Healthcare administration, Communications, Marketing, Health sciences |
| Perks mentioned | Generous paid time off, Retirement plan, Visa sponsorship, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MIC Medical Imaging
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
MIC Medical Imaging started as Medical Imaging Consultants in 1996 with the merger of four local radiology groups. Now we are Alberta’s largest radiology partnership. We have 100+ radiologists with diverse subspecialties and areas of expertise and over 450 technologists and support staff, operating in 15 clinic locations in Edmonton and surrounding communities. MIC is an expert and trusted partner to Edmonton and area primary care practitioners and specialists. MIC radiologists play an essential role in 17 Edmonton area hospitals, providing diagnostic imaging at the Ft. Saskatchewan, Grey Nuns, Mazankowski Heart Institute, Royal Alexandra, Stollery Children’s, Strathcona Community, Sturgeon General, Leduc Community and University hospitals. The specialists at these hospitals trust our radiologists to provide expert advice and recommendations in a wide range of sub-specialties. We are proud to be able to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics located in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. Our radiologists take a collaborative approach and draw on our ‘in-house’ expertise when reviewing scans and dealing with complex conditions. We are dedicated to making a difference in the lives of our patients, from the moment you speak to one of our Central Booking agents, through to the quality of the care we provide at your appointment. And while you may not meet the radiologist during your appointment, rest assured they are involved in your medical imaging from start to finish. We look forward to welcoming you to one of our clinics and taking care of your medical imaging needs.
- LinkedIn followers
- 3,072
- People associated on LinkedIn
- 186
- Reported office locations
- 11010 – 101 Street NW, Edmonton, AB T5H 4B9, 202, Edmonton, Alberta T5H4B9, CA
- 10155 120 St NW, Suite B1, Edmonton, Alberta T5K 2A2, CA
- 2377 – 111 Street, Suite #201, Edmonton, Alberta T6J 5E5, CA
- 1 St. Anne Street, St. Albert, Alberta T8N2E8, CA
- 15961 – 97 Street NW, Suite #209, Edmonton, Alberta T5X0C7, CA
- 9332 Southfort Drive, Suite #115, Fort Saskatchewan, Alberta T8L0C5, CA
- 200 Boudreau Road, Suite #102, St. Albert, Alberta T8N6B9, CA
- 501 Bethel Drive, Suite #109, Sherwood Park, Alberta T8H0N2, CA
- 3017 – 66 Street NW, Suite #200, Edmonton, Alberta T6K4B2, CA
- 9566-170 Street NW, Edmonton, Alberta T5T5R5, CA
- 6103 Currents Drive NW, Suite #201, Edmonton, Alberta T6W2Z4, CA
- 6925 Gateway Blvd NW, 107, Edmonton, Alberta T6H 2J1, CA
- 2903 119A St SW, Edmonton, Alberta T6A 3R3, CA
- 15425 37 St NW, Edmonton, Alberta T5Y 0S5, CA
- Business categories
- Health Diagnostics
- Health Care
- Hospitality
- Consulting
- Education
- Oncology
- Medical
- Customer Service
- Other recorded names
- MIC Medical Imaging
- Specialties
- Radiology
- Diagnostic Imaging
- Ultrasound
- X-Ray
- MRI
- Bone Densitometry
- Cardiac Studies
- Gastrointestinal Imaging
- Nuclear Medicine
- Pain Management
- MSK Ultrasound
- and Breast Screening
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
MIC Medical Imaging started as Medical Imaging Consultants in 1996 with the merger of four local radiology groups. Now we are Alberta’s largest radiology partnership. We have 100+ radiologists with diverse subspecialties and areas of expertise and over 450 technologists and support staff, operating in 15 clinic locations in Edmonton and surrounding communities. MIC is an expert and trusted partner to Edmonton and…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 201-500 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Partnership |
| Year founded | 1996 |
| Specialties | RadiologyDiagnostic ImagingUltrasoundX-RayMRIBone DensitometryCardiac StudiesGastrointestinal ImagingNuclear MedicinePain Management |
| Open jobs on Jobsy | 11 |
| View page |
Welcome to MIC Medical Imaging!
At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal.
If you are looking for a meaningful career opportunity, our organization could be the perfect fit!
Join the senior leadership team at MIC Medical Imaging
Shape Exceptional Healthcare Experiences
MIC Medical Imaging is seeking a strategic, collaborative, and people-centred leader to serve as our Director of Patient and Referrer Engagement. This senior leadership role offers the opportunity to shape how patients, referring physicians, clinics, and healthcare partners experience MIC at every point of their journey.
As the voice of the patient and referrer at the leadership table, you will bring together patient access and call centre services, referrer engagement, marketing and communications, patient experience, and brand management. You will help make MIC easy to access, easy to work with, and responsive to the people and communities we serve.
What You Will Lead
- Set and deliver a comprehensive patient and referrer experience strategy aligned with MIC’s strategic direction.
- Provide strategic leadership for patient access, call centre, referral intake, appointment booking, and service delivery.
- Strengthen relationships with referring physicians, specialists, clinics, and healthcare partners through meaningful engagement, education, and responsive support.
- Lead MIC’s marketing, communications, digital presence, community engagement, and brand stewardship.
- Use feedback, service data, referral trends, and market insights to identify friction points and drive measurable improvements.
- Establish service standards and performance measures for accessibility, responsiveness, communication, engagement, and experience.
- Advise the CEO and senior leadership team on opportunities, risks, and emerging issues affecting patients and referrers.
- Lead, coach, and support the teams within the Patient and Referrer Experience portfolio while building shared accountability across MIC.
What You Bring
- A post-secondary degree in business, healthcare administration, communications, marketing, health sciences, or a related field.
- Progressive leadership experience in healthcare, patient or customer experience, operations, communications, business development, or a related environment.
- Demonstrated success leading teams and complex cross-functional initiatives.
- Strong relationship-building, communication, and stakeholder-management capabilities.
- The ability to translate strategy, feedback, and data into practical, sustainable service improvements.
- A collaborative leadership style and the confidence to influence at the senior leadership level.
Assets
- A master’s degree such as an MBA, MHA, or equivalent.
- Experience in healthcare or diagnostic imaging.
- Experience in patient access, physician or referrer relations, contact centre operations, marketing, or communications.
Why This Role Matters
This is an opportunity to influence the future of MIC by creating a connected, consistent experience across access, service delivery, communications, and relationships. Your leadership will help ensure that patient and referrer perspectives meaningfully shape organizational priorities, growth initiatives, and continuous improvement.
Apply
If you are an experienced leader who is energized by improving healthcare experiences, building trusted relationships, and turning insight into action, we invite you to apply.
Application deadline: November 13, 2026
The MIC Story
MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more.
MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships
Imaging Excellence Starts with Healthy, Engaged Employees
Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide:
Competitive compensation
Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)
Comprehensive health and dental coverage
Vacation allocated on years of services
Employer-sponsored pension program (RPP)
Professional learning and development opportunities
Supports to improve the physical and mental health of our employees
Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees
Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.
MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.
If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search.
What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!
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