Posted 3 months ago
Dispatch Manager – Final Mile Delivery
@ SecondShop
Delta, BC · Calgary, AB · Burlington, ON
Overview
SecondShop is hiring a full-time Dispatch Manager to lead daily dispatch for its final mile appliance and furniture delivery network. The role plans and monitors routes, supervises drivers and delivery teams, and resolves delivery issues while coordinating with warehouse and customer service. The posting states a salary of $65,000 to $80,000 depending on experience and requires flexibility for early morning dispatch and peak periods.
Responsibilities:
- Plan, assign and monitor daily appliance and furniture delivery routes
- Dispatch drivers and delivery teams to meet customer windows
- Resolve delays, missed stops, damages and customer concerns
- Track driver performance, on-time results and service compliance
- Coach and hold drivers accountable for conduct and safety
Requirements summary:
- Prior dispatch, logistics or final mile delivery experience required
- Appliance, furniture or bulky goods delivery experience strongly preferred
- Strong communication skills with drivers, customers and leadership
- Proven ability to manage multiple routes and changing priorities
- Flexible availability for early morning dispatch and peak periods
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-07-30
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Transportation & driving |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SecondShop
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
They’ll think you paid full price! SecondShop.ca
Full company description
At SecondShop we are redefining how you shop – saving you money while making a real impact on the planet. Why We Started Every year, perfectly good products end up in landfills or gather dust in warehouses. We knew there had to be a better way. That’s why we set out to create an innovative marketplace that gives these products a second chance while offering you unbeatable value. Our mission is simple: connect customers with high-quality open-box, overstocked, and scratch-and-dent products from the brands you love – at prices you’ll love even more. With discounts of up to 50%, shopping smarter has never been easier or more rewarding. Why Choose SecondShop? Unlike peer-to-peer platforms, SecondShop ensures a reliable and stress-free experience. No haggling, no meeting strangers, no guessing games. Every purchase comes with a 30-day product guarantee, complimentary warranties on major appliances, and optional delivery, haul-away, and installation services. We take care of the details so you can shop with confidence. But SecondShop isn’t just about saving money; it’s about making a difference. By shopping with us, you’re reducing waste, supporting sustainability, and helping build a world where no product goes to waste. Join the Movement Thousands of customers have already discovered the smarter, more sustainable way to shop. Ready to join them? Start saving today and experience the joy of never paying full price again. P.S. If you’re loving the savings, spread the word! Share your experience, leave a review, or tell your neighbours about SecondShop. Together, we can help more customers shop smarter and live sustainably.
- LinkedIn followers
- 532
- People associated on LinkedIn
- 34
- Reported office locations
- 1213 International Blvd, Burlington, Ontario L7L0K3, CA
- Business categories
- E-Commerce
- Marketplace
- Retail
- Other recorded names
- SecondShop
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,471,968
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At SecondShop we are redefining how you shop – saving you money while making a real impact on the planet. Why We Started Every year, perfectly good products end up in landfills or gather dust in warehouses. We knew there had to be a better way. That’s why we set out to create an innovative marketplace that gives these products a second chance while offering you unbeatable value. Our mission is simple: connect…
| Field | Value |
|---|---|
| Industry | Retail Appliances, Electrical, and Electronic Equipment |
| Company size | 11-50 employees |
| Headquarters | Burlington, Ontario |
| Organization type | Privately Held |
| Year founded | 2023 |
| Open jobs on Jobsy | 8 |
| View page |
At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet.
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending.
We are seeking experienced and highly organized Dispatch Managers to lead the daily dispatch operations for our final mile delivery network. This role is responsible for ensuring appliance and furniture deliveries are planned, routed, dispatched, and completed efficiently while maintaining a strong focus on customer service, driver performance, safety, and on-time delivery execution.
The ideal candidate is a strong communicator and problem solver who can manage multiple delivery routes, support drivers and delivery teams, resolve day-to-day service issues, and work closely with warehouse, customer service, and operations teams to ensure a smooth delivery experience for customers.
Key Responsibilities
- Plan, assign, and monitor daily delivery routes for appliance and furniture deliveries.
- Dispatch drivers and delivery teams while ensuring schedules are followed and customer delivery windows are met.
- Review route capacity, delivery volume, staffing levels, and equipment availability to support efficient daily operations.
- Communicate with drivers, warehouse teams, and operations leadership to resolve delivery delays, missed stops, damages, access issues, and customer concerns.
- Track driver performance, on-time delivery results, route completion, service quality, and compliance with company procedures.
- Ensure delivery teams follow proper handling, inspection, photo documentation, safety, and customer service standards.
- Support escalations related to failed deliveries, property damage, product damage, customer complaints, and scheduling conflicts.
- Maintain accurate dispatch records, route notes, delivery updates, and operational reports.
- Identify opportunities to improve route efficiency, reduce costs, improve service levels, and strengthen team accountability.
- Coach, support, and hold drivers and delivery teams accountable for performance, communication, and professional conduct.
Qualifications and Experience
- Previous dispatch, logistics, transportation, or final mile delivery experience is required.
- Experience managing appliance, furniture, home delivery, or bulky goods delivery operations is strongly preferred.
- Proven ability to manage multiple routes, drivers, delivery teams, and changing daily priorities.
- Strong communication skills with the ability to speak professionally with drivers, customers, internal teams, and leadership.
- Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
- Experience using routing, dispatch, transportation management, WMS, or delivery tracking systems is an asset.
- Strong attention to detail with the ability to maintain accurate records and follow established SOPs.
- Ability to lead teams, manage performance expectations, and support a culture of accountability and service excellence.
- Working knowledge of delivery safety requirements, driver communication standards, and customer service expectations.
- Flexible availability to support early morning dispatch, peak periods, and operational needs as required.
What We Offer
- Competitive compensation based on experience ($65,000 - $80,000 depending on experience)
- Opportunity to lead a key function within a growing final mile delivery operation.
- Supportive team environment focused on service, accountability, and operational excellence.
- Opportunities for career growth within logistics, transportation, and operations management.
Journal
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