District Manager - Quebec

Urban Barn is looking for an inspiring and results-driven Regional Manager to lead and support our stores within the Quebec market.

As a District Manager, you will play a key role in maximizing sales performance, profitability, and operational excellence while creating exceptional experiences for both customers and team members.

You will work closely with the Director of Retail, peers and cross-functional partners, to strengthen operational effectiveness, execute on business and sales opportunities, , while ensuring a consistency brand experience across the district.

This position requires regular travel throughout the Greater Montreal and Quebec City areas. The successful candidate must be based in Montreal and have a reliable vehicle, valid driver's license, and appropriate insurance.

What You Will Be Doing

• Providing leadership and Operational oversight for a collection of 6 Urban Barn Retail locations within the Montreal and Quebec City areas.

Sales & Business Leadership:

• Provide leadership and direction to Store Managers for the planning and execution of operational plans to achieve sales, meet and exceed operational goals, while providing exceptional customer experiences across our Urban Barn retail locations.
• Monitor financial performance and operational costs. Work to maximizes sales and optimizes profitability, while managing labour costs within budget.
• Monitor store performance, analyze operational metrics, identify opportunities, and coach Store Managers on plans to maximize sales and achieve business objectives.
• Communicate sales targets, promotional goals, and business priorities to store teams through company communication channels, regular meetings and store visits.

People Management & Development:

• Coach, lead, and mentor a team of Store Managers, to strengthen skills, and grow a culture of sales leadership across the Region
• Manage with professionalism, integrity, and accountability, set a positive example for Urban Barn’s values and brand.
• Develop and manage people plans, to ensure management depth and stability. Proactively manage and partner with Store leadership teams to ensure stores are fully staffed; teams are trained and set-up for success.
• Conduct regular store visits and team member check-ins to assess overall team member experience. Assess culture, validate training and reinforce operational SOPs.

Brand & Customer Experience

• Ensure consistent execution of Urban Barn's Visual Brand Standards and overall brand experience across all stores.
• Conduct regular store visits and execute Store visit reports, conduct customer and team member check-ins to assess customer and overall Brand experience.
• Connect with customers and team members to understand experiences, validate training and reinforce operational SOPs.
• Oversee product operations, including inventory management, shipment receiving, backroom organization, and inventory counts, to ensure compliance with company SOPs.
• Ensures store operations are executed efficiently and consistently in accordance with company policies, procedures, and operational standards.

Partnership & Collaboration

• Partner with the Director of Retail and our People Team to support recruitment, training, performance management, and succession needs for the Region.
• Liaise with head office and cross-functional teams to resolve customer concerns, address operational challenges, and identify opportunities to improve store performance and overall brand experience.
• Monitor retail market trends and competitor activities to identify potential business opportunities and risks within the Quebec market.

This role involves working in our stores approximately four days per week, with the flexibility to work from home for administrative responsibilities, one day per week.

Overnight travel to Quebec City, is required at least once per month, in addition to regular travel throughout the Montreal market.

Who You Are

• A passionate retail leader who enjoys developing people and building high-performing sales teams.
• You lead by example and demonstrate integrity, professionalism, and a commitment to excellence. You thrive in a multi-unit retail environment and are motivated by maximizing sales and business performance.
• An inspiring coach and mentor who knows how to motivate, engage, and hold teams accountable.
• An effective communicator who builds strong professional relationships and fosters collaboration across teams and departments.
• A highly analytical leader, with strong business acumen, and the ability to translate performance metrics into actionable business strategies and tactics.
• A proactive, adaptable, and solution-oriented leader, with the confidence to make decisions and navigate changing business needs.
• You have a strong eye for visual presentation, a passion for home décor and interior design, and an appreciation for the Urban Barn brand.

What You Bring

• 3+ years of multi-unit management experience within the retail industry, managing multiple store locations in the Montreal market.
• Proven business leadership skills with a passion for coaching, developing, and inspiring a team of Retail Store Managers.
• Strong business acumen and analytical skills and the ability to interpret business metrics and develop effective business plansto maximize sales results and optimize profitability.
• Expertise in building strong teams, executing recruitment and ensuring stores are staffed, trained, and experiencing positive and respectful brand strengthening experiences.
• Excellent communication skills, fluency in both English and French, with the ability to keep Store Managers and team members informed and engaged with our business and brand priorities.
• Technologically savvy, with a passion for retail systems, and a comfort operating software, and POS applications.
• A Business Degree or post-secondary specialization in Business or a related field of study

Why Join Urban Barn

• We are proudly Canadian owned, operated and lead retail company with stores across Canada.
• We don't just sell home decor; we help furnish life's biggest moments for our customers.
• We offer a fun, positive and respectful work environment, with a culture of collaboration and being Better Together.
• Competitive salary and bonuses
• A 40% discount on Urban Barn products
• Group benefits (health, dental and vision coverage)
• A Group RSP program
• Car allowance to support regional travel
• Commitment and partnership with your growth and career development

Urban Barn is a national retail chain offering high-quality furniture and home décor. Established in 1990, we are a proudly Canadian company with over 50 retail stores across the country. We’re all about making our customers and employees feel right at home.