Posted 9 days ago
Duty Manager
@ Concord Sundial Management Inc
Whistler, British Columbia
Overview
Concord Sundial Management Inc is hiring a Duty Manager for Sundial Hotel in Whistler Village, paid $27.00 per hour plus commission opportunities. The role leads front-of-house operations, guest relations, concierge services and staff coaching, with a Rooms Division Manager as the main reporting line. Evening, weekend and holiday availability is required.
Pay:
$27 an hour
Responsibilities:
- Deliver guest service and concierge recommendations and bookings
- Resolve guest concerns professionally and efficiently
- Coach and train front desk, night audit and valet staff
- Assist with reservations, billing, deposits and scheduling
- Step in for the Rooms Division Manager when required
Requirements summary:
- 3+ years of previous hotel experience preferred
- Concierge, front desk or leadership experience an asset
- Exceptional communication, problem-solving and organizational skills
- Ability to thrive in a fast-paced environment
- Availability to work evenings, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Performance bonus, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Concord Sundial Management Inc
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Discover a unique beauty amongst the vast coastal wilderness that inspires and fulfills your inner curiosity.
Full company description
Situated at the foot of Whistler & Blackcomb Mountain, in the heart of the village. A small privately-owned hotel, renowned for its personalized service and incredible location.
- LinkedIn followers
- 701
- People associated on LinkedIn
- 20
- Reported office locations
- 4340 Sundial Cresent, Whistler, BC V8E 1G5, CA
- Business categories
- Hotels & Resorts
- Hotel and travel accommodation
- Other recorded names
- Concord Sundial Management Inc
- Sundial Hotel
- Specialties
- Whistler
- accommodation
- hotel
- and property management
- Profile identifies a recruitment agency
- No
Situated at the foot of Whistler & Blackcomb Mountain, in the heart of the village. A small privately-owned hotel, renowned for its personalized service and incredible location.
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 11-50 employees |
| Headquarters | Whistler, BC |
| Organization type | Privately Held |
| Year founded | 2002 |
| Specialties | Whistleraccommodationhoteland property management |
| Open jobs on Jobsy | 1 |
| View page |
Job Description: Duty Manager
Join the Team at Sundial Hotel
At Sundial Hotel, we pride ourselves on delivering authentic mountain hospitality while creating an exceptional workplace for our team members. If you're looking for a role where you can develop your leadership skills, engage with guests from around the world, and be part of a supportive team in Whistler Village, we'd love to hear from you.
About the Role
As the Duty Manager, you will serve as a leader, problem-solver, and hospitality ambassador for Sundial Hotel. Working closely with the Rooms Division Manager, you will help oversee front-of-house operations while ensuring every guest receives exceptional service from arrival to departure.
This role combines leadership, front desk operations, concierge services, guest relations, and operational support, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.
What we Offer
- $27.00 per hour plus commission opportunities
- Subsidized staff housing available
- Free on-site staff parking in Whistler Village
- Bike storage in summer, ski & snowboard storage in the winter
- Extended health benefits through GreenShield
- Opportunities for career growth and development
- A supportive and team-oriented workplace in one of Canada's premier resort destinations
Key Responsibilities
- Deliver exceptional guest service from arrival to departure.
- Provide concierge recommendations & assist booking of dining, activities, transportation, and local attractions.
- Handle and resolve guest concerns professionally and efficiently.
- Create memorable experiences by anticipating guest needs and exceeding expectations.
- Work collaboratively with Housekeeping and Maintenance teams to ensure guest satisfaction.
- Support, coach, and help train Front Desk, Night Audit, and Valet team members.
- Lead by example and foster a positive team culture.
- Step in for the Rooms Division Manager when required.
- Assist with reservations, billing, deposits, and daily operational tasks.
- Support scheduling and inventory management.
- Ensure hotel safety standards, emergency procedures, and property presentation are maintained.
** The responsibilities outlined above represent key areas of the role. However, flexibility and a willingness to assist in other areas of hotel operations are essential, and additional responsibilities may be assigned as business needs require.
What We are Looking For
- Previous hotel experience (3+ years preferred).
- Experience in Concierge, Front Desk, or leadership roles is an asset.
- Exceptional communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced environment.
- Availability to work evenings, weekends, and holidays.
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