First seen by our source: 3 hours ago
Duty Manager Ramp, YYZ
@ Swissport
Mississauga, Ontario
SIGNALS
Overview
Swissport is hiring a full-time Duty Manager for ramp operations at YYZ, reporting to the Station Manager. The role directs daily ground handling and ramp activities, manages staff and resource planning, and enforces safety and quality standards. The posting requires at least 3 years of ground handling ramp experience, union personnel management experience, and flexibility to work any shift, with competitive pay and a yearly bonus plan.
Responsibilities:
- Manage daily ramp operations and staff assignments
- Plan manpower and equipment resources and scheduling
- Maintain safety, quality and customer relations
- Handle payroll updates and HR administration in Dayforce
- Coach employees and take part in disciplinary and grievance processes
Requirements summary:
- Minimum 3 years ramp service experience in ground handling
- Personnel management experience in a unionized environment
- Excellent English communication, oral and written
- Valid driver's licence and airside permit D/A
- Available for day, evening, night, weekend and holiday shifts
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Transportation & driving |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Outdoors, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | Airside permit D/A |
| Driver’s licence | required |
| Perks mentioned | Performance bonus, Transit support, Paid training, Uniform provided |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Swissport
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Job description
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.
Job Responsibilities
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.
Job Responsibilities
- Accountable for daily operations
- Efficient Resource Planning (manpower, equipment) and managing scheduling.
- Maintain and improve customer and company safety and quality standards.
- Maintain good relations with customers and airport authorities.
- Manage and control all staff assignments.
- Hold daily briefings with all levels of management.
- Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
- Administer new hires, recalls, terminations, and changes via the Dayforce system.
- Maintain, monitor, and report on agreed key performance indicators (KPI's)
- Coach and train all employees to improve operations effectively.
- Ensure workforce adherence to company policies and procedures.
- Participate in the disciplinary and grievance process with labor relations.
- Ensure that incident/accident reports are completed in an adequate and timely manner.
- Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage
- Other duties as assigned.
- Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
- Relevant experience in personnel management in a unionized environment.
- Excellent communication skills (interpersonal)
- Excellent English communication, oral and written.
- Valid Driver’s License and airside permit D/A
- Strong organizational and multi-tasking skills.
- Leadership ability.
- Customer focus and quality awareness.
- Ability to deal with conflict.
- Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements.
- Fun place to work!
- Competitive pay
- Paid training
- Yearly bonus plan
- Group benefit
- Free parking
- Uniform provided
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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