Posted last month
Duty Operator (Weekend Overnight) - Oakville
@ Commissionaires Great Lakes
Oakville, Ontario
Overview
Commissionaires Great Lakes is hiring a part-time Duty Operator for weekend overnight shifts in its Oakville Security Operations Centre at $22.00 per hour. The role monitors live security systems, dispatches security personnel and emergency resources, and documents incidents. The posting asks for 2 to 5 years of SOC, dispatch or control room experience and flexible shifts.
Pay:
$22 an hour
Responsibilities:
- Monitor alarms, CCTV, access control and GPS systems
- Receive and prioritize phone, radio and digital communications
- Coordinate and dispatch security personnel and emergency resources
- Document occurrences and escalate critical events
- Support KPI reporting and ISO 9001 activities
Requirements summary:
- 2 to 5 years in SOC, dispatch or control room work
- Strong multitasking across phone, radio and systems
- Excellent communication and conflict resolution skills
- Intermediate to advanced Microsoft Office skills
- Flexible availability including weekends and overnights
- Minimum 5 years Canadian residency
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Veterans |
| Education | College diploma (preferred) |
| Security clearance | Other clearance |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Commissionaires Great Lakes
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Your full-service security provider
Full company description
Commissionaires is Canada’s largest private sector employer of veterans with over 22,000 employees across Canada. We are a not-for-profit organization with a social mandate to provide meaningful employment to former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians. We are arguably the largest security company in Canada. Our only reason for being is creating meaningful employment. When you become a Commissionaire, you have opportunities not available to most security organizations. For example, did you know we have been the sole provider of security to the federal government since 1925? From judicial sites to military bases, we have some of the most exciting opportunities for our Commissionaires. Are you in school pursuing a business degree? Did you know we recently completed a security consulting engagement with a $200B pension fund with recommendations to the executive committee and board of directors that will shape their security profile in New York, Hong Kong, London and Toronto? Perhaps you’re in school with a background in police foundations? We have unparalleled access to subject matter experts and relationships within the federal and municipal law enforcement community. We are one of the largest providers of non-core policing and bylaw enforcement to police departments and municipalities across the country. In terms of veteran engagement, we are sponsors of Canadian Armed Forces Appreciation Day at the RBC Canadian Open, Rogers Cup, and the Toronto Argonauts.
- LinkedIn followers
- 3,366
- People associated on LinkedIn
- 457
- Reported office locations
- 2947 Portland Drive, Toronto, ON, Canada, Oakville, ON L6H 5S4, CA
- 5 BellFarm Road, Unit 6, Barrie, Ontario L4M 5G1, CA
- 1112 Dearness Dr, London, Ontario N6E 1N9, CA
- 6200 Dixie Road, Unit 109, Mississauga, Ontario L5T 1A6, CA
- 15 Toronto St, 302, Toronto, Ontario M5C 2E3, CA
- Other recorded names
- Commissionaires Great Lakes
- Specialties
- Security Guards
- Fingerprinting and ID Services
- Security Guard Training
- Pardons
- Employee Background Checks
- Concierge Services
- Parking Enforcement
- Alarm Response
- By-Law enforcement
- Process Serving
- Event / Short-term Coverage
- Mobile Support
- and By-Law Enforcement
- Profile identifies a recruitment agency
- No
Commissionaires is Canada’s largest private sector employer of veterans with over 22,000 employees across Canada. We are a not-for-profit organization with a social mandate to provide meaningful employment to former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians. We are arguably the largest security company in…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 1,001-5,000 employees |
| Headquarters | Oakville, ON |
| Organization type | Nonprofit |
| Year founded | 1925 |
| Specialties | Security GuardsFingerprinting and ID ServicesSecurity Guard TrainingPardonsEmployee Background ChecksConcierge ServicesParking EnforcementAlarm ResponseBy-Law enforcementProcess Serving |
| Open jobs on Jobsy | 20 |
| View page |
INTRODUCTION:
Duty Operator – Security Operations Centre (SOC)
Department: Security Operations Centre (SOC)
Job Type: Part- Time (Weekends)
Location: Oakville, ON
Hourly Rate: $22.00/hour
About Commissionaires Great Lakes
Commissionaires Great Lakes (CGL) has been proudly serving communities since 1925, providing meaningful employment opportunities for veterans and individuals dedicated to public service. As one of Canada’s most respected security and public safety organizations, we deliver trusted security solutions across Central and Southwestern Ontario.
Our services include uniformed security, mobile response, by-law enforcement, identification services, and 24/7 security operations support.
At CGL, we are driven by integrity, accountability, professionalism, and continuous improvement. We value people who are calm under pressure, service-oriented, and committed to making a real difference in the safety and security of the communities we serve.
About the Role
As a Duty Operator in our Security Operations Centre (SOC), you are the critical coordination point between clients, field staff, and emergency services. You will monitor live security systems, manage incoming communications, and ensure timely, accurate responses to incidents across multiple sites.
This is a high-responsibility, fast-paced role where strong judgment, communication, and multitasking skills directly impact operational success and public safety.
You will also play an important role in supporting continuous improvement initiatives, including Lean Six Sigma projects and ISO 9001 Quality Management System compliance.
What You’ll Do
In this role, you will:
- Monitor alarms, CCTV, access control systems, GPS tracking, and other security platforms
- Receive, prioritize, and manage high-volume communications across phone, radio, and digital channels
- Coordinate and dispatch security personnel and emergency response resources
- Maintain real-time communication with field staff to ensure effective service delivery
- Respond to incidents with professionalism, urgency, and sound judgment
- Document all occurrences accurately in incident management systems and logs
- Escalate critical events in accordance with established protocols
- Monitor staffing, shift coverage, and resource availability
- Support KPI tracking, reporting, and operational performance analysis
- Participate in process improvement initiatives (Lean Six Sigma / continuous improvement)
- Support ISO 9001 activities including documentation, audits, and corrective actions (CAPA)
- Conduct post-incident reviews and root cause analysis to improve future outcomes
- Maintain compliance with internal policies, client requirements, and applicable legislation
What You Bring
Required Experience & Skills
- 2–5 years of experience in one or more of the following:
- Security Operations Centre (SOC)
- Security dispatch or emergency communications
- Public safety communications
- High-volume call center or control room environment
- Strong multitasking ability across multiple communication channels (phone, radio, systems)
- Excellent communication, customer service, and conflict resolution skills
- Ability to stay calm, focused, and decisive under pressure
- Strong organizational skills and attention to detail
- Intermediate to advanced Microsoft Office skills (Excel, Word, Outlook)
- Ability to work flexible shifts (days, evenings, nights, weekends, holidays)
- Post-secondary education or equivalent experience
- Minimum 5 years Canadian residency (security clearance requirement)
Nice to Have
- Experience with ISO 9001 Quality Management Systems
- Internal audit or compliance experience
- Lean Six Sigma (Green Belt or higher)
- Experience with KPI reporting, root cause analysis, and process mapping
- Familiarity with security management systems, CCTV, access control, or dispatch software
- Background in emergency communications or operations centres
Core Strengths for Success
- Strong situational awareness and decision-making
- Excellent customer service under pressure
- Clear and professional communication
- Critical thinking and problem solving
- Operational discipline and attention to compliance
- Team collaboration in a 24/7 environment
- Continuous improvement mindset
What We Offer
- Competitive hourly wage: $22.00/hour
- Medical and dental benefits (where eligible)
- Employee Assistance Program (EAP) and Family Assistance support
- Ongoing training and professional development
- Exposure to Lean Six Sigma and ISO improvement initiatives
- Opportunities for growth within a respected organization
- Meaningful work supporting safety and public service
Schedule
Shift Availability: Saturday - Sunday 0000 - 1200
This position requires flexibility to work a variety of shifts throughout the week if required.
- 8:00 a.m. – 4:00 p.m.
- 4:00 p.m. – 12:00 a.m.
- 12:00 a.m. – 8:00 a.m.
- Weekend: 12:00 p.m. – 12:00 a.m.
- Weekend: 12:00 a.m. – 12:00 p.m.
Flexibility is essential due to 24/7 operational requirements.
What Success Looks Like
In this role, success means:
- Fast, accurate response to incidents and calls
- Clear coordination between field staff and clients
- High-quality documentation and reporting
- Strong adherence to procedures and compliance standards
- Consistent professionalism in high-pressure situations
- Active contribution to operational improvements
How to Apply
Interested candidates are invited to submit a resume and cover letter highlighting relevant experience in security operations, dispatch, emergency communications, call center environments, and/or quality or continuous improvement work (Lean Six Sigma / ISO 9001).
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Commitment to Inclusion
Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.
Accommodations are available throughout the recruitment process in accordance with applicable legislation. Applicants are encouraged to advise us of any accommodation needs at any stage.
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