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First seen by our source: 14 days ago

Emergency Dispatcher (Casual)

@ Yellowhead County

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Edson, Alberta

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Overview

Yellowhead County is hiring a casual Emergency Dispatcher under the Dispatch Supervisor. The role covers 911 call-taking, fire dispatch, peace officer dispatch, working-alone monitoring and after-hours call centre services for the County, partner municipalities and contracted clients. The posting requires Grade 12, a Class 5 Alberta licence, Standard First Aid/CPR and defensive driving completion.

Responsibilities:

  • Answer 911 and related lines for multiple municipalities
  • Gather information to assess call type and severity
  • Dispatch fire resources and monitor responder safety by radio
  • Sign peace officers in and out and process complaint calls
  • Manage after-hours emergency calls for contracted clients

Requirements summary:

  • Grade 12 or equivalent required
  • Valid Class 5 Alberta driver's licence
  • Standard First Aid/CPR
  • Emergency dispatch or call-taking experience preferred
  • Strong communication and typing skills

Tools & skills

CADRMSradio systems
Source and dates

Source type not verified · avanti

Employer posting date
Not provided
First seen by our source
2026-10-26
Source record updated
2026-10-26

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Scheduleday, evening, weekends, overnight
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsStandard First Aid/CPR, Defensive Driving, International Academies of Emergency Dispatch certification, Emergency Telecommunications certification
Driver’s licencerequired
EducationHigh school (required), College diploma (preferred)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Yellowhead County

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Job description

Position Summary

Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

911 Call-Taking

  • Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
  • Gather relevant information to determine the type and severity of the call;
  • Reroute calls to the correct agencies;


    • Fire Dispatch
  • Dispatch appropriate firefighting resources based on call information;
  • Prioritize multiple calls to allocate available resources;
  • Monitor responder safety by radio;
  • Dispatch additional resources as requested by incident commanders;
  • Maintain logs and incident reports using provide methods;
  • Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
  • Complete paperwork and documentation related to call center operations;
  • Ensure the call center is kept in a clean and orderly manner;
  • Perform administrative tasks as directed;


    • Peace Officer Dispatch
  • Signing in/out of Peace Officers for contracted clients;
  • Regular safety checks on officers by radio;
  • Taking complaint calls in a courteous and professional manner;
  • Utilize a variety of programs for processing complaints and assigning to officers;


    • Working Alone Monitoring
  • Signing in/out of working alone employees for contracted clients;
  • Regular safety checks on officers by radio;
  • Emergency notification to supervisors if employees cannot be reached;


    • Afterhours Call Center
  • Afterhours emergency call management for contracted clients;
  • Taking calls and relaying relevant information to on-call departments.

    • Qualification, Knowledge, Skill & Ability Requirements

    Education/Skills

  • Minimum education of Grade 12 or equivalent;
  • Post-secondary education in a related field is considered an asset;
  • International Academies of Emergency Dispatch certification is considered an asset;
  • Emergency Telecommunications certification is considered an asset;
  • Experience in emergency dispatch or call-taking preferred;
  • Basic training in office software preferred;
  • Strong computer and typing skills preferred;
  • Understanding of radio communication systems preferred;
  • Valid Class 5 Alberta Driver’s License;
  • Completion of Defensive Driving;
  • Valid Standard First Aid/CPR;


    • Attributes
  • Strong organizational skills with attention to detail;
  • Excellent communication skills;
  • Ability to manage difficult/stressed callers in a professional manner;
  • Ability to work under pressure and stress in a fast-paced environment;
  • Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
  • Ability to control emotions;
  • Work well in a team;
  • Reliable and dependable under minimal supervision.

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