Enterprise Coordinator

Who we are

Taiv is a fast-growing tech startup located in Winnipeg, Canada. Taiv uses AI to make business TV more fun, engaging, profitable, and easier to manage, starting with bars and restaurants. We’ve built proprietary tech that uses computer vision to watch live TV and improve the content with contextually-aware commercials, content, and games. Our tech also automates the manual AV tasks that venues have to do every day, to make bar management easier, standardized, and more profitable. We’re venture-capital backed and graduated from Y Combinator, the world’s top tech accelerator, in winter 2020. Program alumni include Airbnb, Instacart, DoorDash, etc. (www.ycombinator.com/topcompanies).

We are looking for an Enterprise Coordinator to join our growing team!

What we’re looking for

Taiv’s enterprise business is growing. We’re signing deals with multi-unit restaurant and bar groups across the country, and pilots are the proving ground: a smooth pilot is what turns a group of five locations into a full chain rollout. Getting that right matters.

This role owns both sides of that: the coordination that keeps a rollout on track, and the client relationship that makes the experience worth expanding. You’ll be the face of Taiv during the pilot phase and the person internally making sure nothing slips. It takes someone who is equally comfortable running a tight project and leading a polished client call.

What you’ll be doing

• Own the rollout. From the moment a deal closes, you’re responsible for getting it live. You’ll coordinate between the Enterprise Sales Rep, the Account Manager, AV Operations, and the venue’s team to make sure every pilot goes live on time and on spec.

• Lead the client relationship through the pilot. Enterprise clients are evaluating whether to expand. You’ll run the calls, set the expectations, and deliver the updates — making sure the experience they have during the pilot is the reason they say yes to a full rollout.

• Build the handoff package. Before any account moves to the AM, you’ll make sure there’s a complete record: venue specs, client contacts, agreed expectations, and outstanding items. No dropped context.

• Keep internal teams aligned. You sit between sales and account management. You’ll make sure both sides have what they need, when they need it, without things getting lost in the middle.

• Catch what slips. You’ll track open items across multiple deals at once. If a venue contact hasn’t responded, a spec is missing, or a timeline is drifting, you’ll know before it becomes a problem.

Who you are

• You’re as comfortable leading a client call as you are building a tracker. You can hold a room professionally and follow up with a clean written summary.

• You stay on top of multiple things at once without dropping any of them. You have a system, and you actually use it.

• You write well. Not fancy, just clear. When you send an update, people know what’s happening and what they need to do.

• You can deliver news that isn’t what someone wanted to hear and keep the relationship intact.

• You see where the process is broken and want to fix it. When something is manual and repetitive, your instinct is to document it and make it repeatable.

• You move with urgency. When something is time-sensitive, you don’t wait for someone to tell you twice.

Your qualifications

• 1-2 years of experience in project coordination, client success, account management, or a role where you owned both a relationship and a process.

• Comfortable leading external client calls and written updates independently.

• Experience managing relationships with external clients or partners, not just internal teams.

• Comfortable with project management tools like Monday.com, Notion, or Asana.

Nice to have:

• Background in a startup or fast-moving environment where process was still being figured out.

• Experience in tech, media, or hospitality.

• You’ve written an SOP, an onboarding doc, or a rollout checklist before.

Perks

• Employee stock options

• 100% employer-covered health benefits

• Flex-time & unlimited paid vacation

• Gym membership reimbursement

• Catered lunches 3x per week

• Dog-friendly office

• Hybrid work model

• Free parking on-site

Job details

• Job type: Full-time

• Salary: $55,000 – $58,000 per year + stock options

• Schedule: Monday to Friday

• Ability to commute: can reliably commute to the office (required)