Event Services Lead Attendant

Position Summary
Reporting to the Hospitality Services Coordinator, the Event Services Lead Attendant is an enthusiastic, customer service driven position responsible for preparing Ancillary and Sport Services (ANSS) events across campus. This position must have a strong understanding of the ANSS events business including facilities layout, internal and external user groups, resources available and facility bookings. The Event Services Lead Attendant and the Event Attendant team execute event plans as directed by the Coordinator and are the onsite client contact during events in the absence of the Coordinator. This also includes proper allocation of resources and equipment needed to execute events and the movement of these resources and equipment to and from storage and other areas of the facility.

The Event Services Lead Attendant ensures that all resources and equipment needed to execute events are stocked, categorized, and kept in a state of readiness. This position assists ANSS with a variety of initiatives and projects as required in support of client service excellence.

Position Responsibilities

Event Preparation & Customer Service

• Prepares for and performs all operations pertaining to user group bookings and events.
• Ensures set-up and take-down of all equipment as required for each user group / event.
• Ensures that all technology is set-up and working properly for each user group / event and that clients are able to operate the technology properly.
• Ensures that each facility being used is in top-notch condition, is clean and fully set-up for each user group to the highest standards possible.
• Coordinates with Supervisor for equipment and resource inventory control, maintenance and repair.
• Responsible for providing an excellent customer service experience to all internal and external user group /client.
• Supports ticketing services either in the box office or scanning of tickets as required.
• Makes key customer service decisions that will exceed the expectations of user groups / clients.
• Responsibility for float reconciliation.

Supervision and Staff Hiring

• Partners with the Supervisor on the recruitment, selection and evaluation of Event Attendants in compliance with Human Resources policies & procedures, FOIPP and collective agreements.
• Provides leadership by disseminating information, providing feedback, advice and coaching to Event Attendants.
• Demonstrates safe work practices in the department and ensures Event Attendant compliance.
• Develops staff schedules in collaboration with the Supervisor.

Required Qualifications

• High school diploma or equivalent to about 12 years of schooling
• A minimum of 6 months related experience
• The ability to multi-task
• Customer service background/above average oral communication skills
• Computer skills
• Safety awareness
• Experience in event / conference set up
• Required Certificates:
  • ProServe
  • First Aid
  • Class 5 License
  • Food Safe

Preferred Qualifications

• Completion of a 1-year college certificate, one year University or equivalent

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to College closures between the Christmas and New Year general holidays.

Eligibility to access the above mentioned benefits is dependent upon the AUPE Terms and conditions of Employment and related RDP policies.

Desired Start Date
November 16, 2026

Hours of Work
Hours of work will vary and includes evening and weekends

Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.