Experienced Agency Account Manager

Company Description Social Star is a marketing agency that helps small businesses manage the marketing activities they may not have the time, skills, or desire to handle internally. The agency works with niche experts and industry specialists, using its e-ttraction methodology to build long-lasting brand assets and credibility rather than relying solely on short-lived advertising campaigns. Social Star begins with strategic planning to design inbound marketing funnels, evaluates existing brand assets such as websites and social media, and then develops content marketing initiatives to nurture audiences and drive referrals. Once the funnel is tested and performing, the agency scales growth through targeted advertising and outreach, supporting both short-term profitability and long-term business value. More information, including complimentary brand reviews, is available at www.socialstar.com.au.

Role Description The Experienced Agency Account Manager is a full-time role responsible for managing and growing a portfolio of small business clients, ensuring their marketing strategies and campaigns align with business goals. This hybrid position is based in Collingwood, with a mix of on-site collaboration and work-from-home flexibility. Day-to-day tasks include leading client meetings, translating client objectives into actionable marketing plans, coordinating with internal teams to deliver campaigns, and monitoring performance metrics. The Account Manager will oversee project timelines and budgets, prepare and present reports, maintain strong client communication, and proactively identify opportunities for upselling or cross-selling agency services. The role also involves contributing to strategic planning, refining processes, team upskilling, mentoring and supporting the continuous improvement of Social Star’s e-ttraction methodology.

Qualifications

• Client management and relationship skills, including experience managing multiple accounts, handling client communications, and providing proactive strategic guidance.
• Marketing strategy and planning capabilities, such as developing inbound funnels, campaign roadmaps, and integrated marketing plans for small business clients.
• Digital marketing knowledge, including familiarity with content marketing, social media, websites, and paid advertising or outreach channels.
• Project management skills, including organising workflows, coordinating cross-functional teams, managing timelines and budgets, and using project management tools.
• Analytical and reporting skills, including the ability to interpret performance data, prepare client reports, and make data-informed recommendations.
• Strong written and verbal communication skills, with the ability to present ideas clearly and tailor messaging to different stakeholders.
• Relevant experience in a marketing agency or similar environment, preferably working with small businesses or niche professional services.
• Post-secondary education in marketing, communications, business, or a related field, or equivalent professional experience.
• Comfort with hybrid work arrangements, including collaborating in-office in Collingwood, and working independently from home.
• Familiarity with CRM, marketing automation platforms, and basic