Expert Acceleration & Operations Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

This Job Posting is for an existing vacancy.

Work Authorization: Candidates must be legally authorized to work in Canada at the time of application and throughout employment. Visa sponsorship is not available for this role.

Relocation: No relocation assistance is available. Candidates are expected to reside within commuting distance of the position location, or relocate at their own expense.

Salary Range: The base salary compensation range for this position is $90,000- $115,000 plus bonus and benefits.

JOB PURPOSE:

Lead the performance and operational capabilities across our Expert organization. Help to create simplified solutions enabling our sales teams (virtual & field) to maximize their executional efforts through our customer relationship management (CRM) system.

Proactively create business solutions to maximize the customer experience across multiple channels to help drive incremental reach and to grow expert recommendations. Create and enhance reports that provide valuable insights that shape strategies across the Expert team.

Work in partnership with key internal / external stakeholders to develop strategies that increase the awareness of condition states and consumption of Haleon products. Understand and manage given 3rd party vendor relationships and propose opportunities for enhancement and simplification.

KEY RESPONSIBILITIES:

• Proactively identify opportunities to accelerate expert performance across multiple sales & marketing channels including digital, virtual sales, operations & analytics
• Work in partnership with both expert sales & marketing to ensure seamless integration and integrated executional priorities
• Act as the liaison to help support Expert brand strategies and provide customer centric approaches to the business
• Demonstrate an ability to build, network, and leverage relationships needed to generate support for complex project initiatives and establish executional simplicity
• Partner with our global support teams to ensure the optimization of our CRM system
• Simplify and streamline our monthly sample allocation forecast and delivery process
• Identify business opportunities through data analytics, reporting, dashboards, and trends and make proactive recommendations that can drive positive business outcomes

MINIMUM REQUIREMENTS:

• 5+ years of pharmaceutical/CPG or health care sales (professional)

• Advanced knowledge of MS Excel, CRM systems (Salesforce) and reporting

• Strong demonstration of business acumen & analytics

PREFERRED REQUIREMENTS:

• Proven ability in partnering business and technical perspectives
• Ability to analyze data, build reports and reveal trends
• Strong verbal and written communication; analytical and organizational skills
• Team focused, motivator, strategic thinker
• Strategic Project Management-development of business plans that generate growth and alignment
• Build and lead cross functional relationships
• Effectively operate in a fast-changing business environment
• Bilingual in French & English would be considered an asset

#LI-Hybrid

AI Statement:

At Haleon, we are committed to a fair, transparent, and human-centered hiring process.

We do not make automated hiring decisions or automated candidate dispositions within our Talent Acquisition systems. All decisions regarding whether to advance a candidate in the hiring process are made by human recruiters and hiring managers.

While we utilize AI tools to assist in ranking candidate profiles based on their experience and alignment with job requisitions, these tools are used solely to support our teams in reviewing applications more efficiently. A human always reviews this data and makes the final decision on candidate progression.

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.