Family Experience & Enrollment Coordinator

We’re Growing Our Team

Family Experience & Enrollment Coordinator

Part-Time Evenings & Weekends

Ambition Performing Arts Inc. | Airdrie, Alberta

At Ambition Performing Arts, we are not just registering students for classes. We are helping children build confidence. We are helping families find belonging. We are raising tomorrow’s leaders through the arts.

As we continue to grow, we are looking to add 2 to 3 exceptional people to our Family Experience Team.

This role is ideal for someone who loves people, thrives in a fast-paced environment, and understands that exceptional customer experiences are built through relationships, consistency, communication, and follow through.

At APA, we believe families are not looking for “just another activity.” They are looking for a place where their child feels safe, seen, encouraged, and connected. This role helps create that experience from the very first interaction.

Some people are naturally gifted at making others feel welcome. They remember names. They notice nervous parents. They follow up when others forget. They communicate with warmth and confidence. They solve problems before they become frustrations. They genuinely care about people.

We are looking for those people.

ABOUT THE ROLE

This is a part-time evenings and weekends position supporting our front-end family experience, enrollment, communication, and lead follow up systems.

This role is much more than answering phones or processing registrations. This position helps guide families through the decision-making journey by building trust, creating connection, and helping them feel confident choosing APA for their child.

You will help create the atmosphere, communication, and experience our studio is known for while supporting the systems that help our programs continue to grow.

RESPONSIBILITIES INCLUDE

• Welcoming families and students into the studio
• Guiding prospective families through classes, programs, and registration options
• Following up consistently with leads, trial students, and current families
• Creating personalized and positive interactions with families
• Helping families overcome questions, concerns, or uncertainty with confidence and empathy
• Assisting with enrollment, student accounts, and communication systems
• Supporting recital, events, performances, and busy studio evenings
• Helping maintain an organized, professional, and welcoming environment
• Responding to inquiries with warmth, urgency, and professionalism
• Supporting retention through relationship building and exceptional customer care
• Helping create a “wow” experience that families want to tell others about

HOURS

• Part-time evenings and weekends
• Additional hours available during peak seasons and special events
• Busy seasons include August through October and recital/performance periods

THE RIGHT PERSON FOR THIS ROLE

You might be a great fit if you are:

• Warm, welcoming, and people-focused
• Organized and detail-oriented
• Naturally proactive and solution-focused
• Comfortable following systems and communication processes
• Calm under pressure in busy environments
• A strong communicator both in person and digitally
• Energized by children, families, and community
• Someone who follows through consistently
• Able to balance empathy with professionalism and confidence
• Motivated by helping people say “yes” to opportunities that improve their lives

BONUS POINTS IF YOU HAVE

• Experience in customer service, hospitality, recreation, education, arts, or administration
• Experience with lead follow up or sales systems
• Experience working with children or families
• A love for dance, music, theatre, or the arts
• Confidence with technology and communication systems
• Experience in a fast-paced service environment

ABOUT APA

For over 23 years, Ambition Performing Arts has served thousands of families through dance, music, drama, leadership, and mentorship programming.

Our mission is simple:

Raising tomorrow’s leaders through the arts.

We believe:

• Relationships matter
• Dance lessons teach life lessons
• Families deserve to feel seen, valued, and supported
• Kids deserve positive role models
• Excellence is a choice
• Consistency builds trust
• The arts have the power to change lives

We are proud to provide a safe, innovative, and family-first environment where ambitions grow.

WHAT WINNING LOOKS LIKE IN THIS ROLE

• Families feel welcomed, supported, and cared for
• Leads are followed up with consistently and professionally
• Trial families convert into long-term members
• Communication is timely, organized, and relationship-driven
• Families feel known, not processed
• The front-end experience reflects the gold standard of the APA culture
• Families stay because of the relationships built here
• Team members support each other and contribute positively to studio culture

THIS ROLE IS NOT FOR SOMEONE WHO

• Dislikes fast-paced environments
• Avoids communication or follow up
• Waits to be told what to do
• Struggles with organization or follow-through
• Sees customer service as “just answering questions”
• Gets overwhelmed easily by people-focused environments
• Is uncomfortable asking for commitment or helping families make decisions

THIS ROLE IS FOR SOMEONE WHO

• Loves helping people
• Finds joy in making children and families feel welcome
• Understands that relationships drive growth
• Wants to be part of something meaningful
• Believes details and consistency matter
• Wants to grow personally and professionally
• Understands that exceptional experiences create loyal families
• Believes businesses grow through trust, service, and community

If this sounds like you, we would love to hear from you.

Please submit your resume and a short video introduction telling us why you feel you would be a great fit for the APA family. No phone calls please.